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All Journal Jurnal Ilmu Pemerintahan Suara Khatulistiwa Reflection: Islamic Education Journal
Alya Dwi Rahayu
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Religion Humanities Education Social Sciences Other

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KUALITAS PELAYANAN PADA BADAN KESATUAN BANGSA DAN POLITIK KOTA BEKASI Alya Dwi Rahayu; Hanny Purnamasari
Jurnal Ilmu Pemerintahan Suara Khatulistiwa Vol 8 No 1 (2023): Kolaborasi Penyelenggaraan Pemerintahan
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jipsk.v8i1.3174

Abstract

There is often a difference between the two in terms of service quality, which is directly related to how well an organization serves its customers. Due to several deficiencies, the public services provided by the government in this case are not in accordance with the standards set. Service indicators are still more conceptual in nature, and their implementation is still far from expectations, such as Law 25 of 2009 concerning Public Services which has not been fully implemented. This study aims to describe and analyze the data collected in explaining the quality of service at the Bekasi City Kesbangpol Agency, so the researchers used a qualitative descriptive approach. Researchers collect data through interviews, observation and documentation. Primary and secondary data are used in this study. Informants for in-depth interviews with related organizations and people, including the Head of Domestic Politics of the Bekasi City Kesbangpol Agency, Head of Political Education and Democracy Enhancing Sub-Division of the Bekasi City Kesbangpol Agency, and the public who carry out services at the Bekasi City Kesbangpol Agency. Reducing data, presenting data, and verifying or drawing conclusions are all necessary steps in data analysis. The findings of the study show that the Bekasi City Kesbangpol Agency is not able to provide generally satisfactory services. As required by the principle of public service in Article 4 of Law no. 25 of 2009, the Bekasi City Kesbangpol Agency has not pursued indicators such as professionalism, openness, timeliness, provision of facilities and special treatment for vulnerable groups. Keywords: Bekasi City Kesbangpol Agency, Service Quality, Public Service.
Syirik Dalam Era Digital: Tantangan dan Transformasi Praktik Spiritual Dikalangan Remaja Alya Dwi Rahayu; Anabel Nadea Pasha; Prameswari Prameswari; Sri Natalia Sari
Reflection : Islamic Education Journal Vol. 2 No. 1 (2025): Reflection : Islamic Education Journal
Publisher : Asosiasi Riset Ilmu Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/reflection.v2i1.373

Abstract

The digital era has changed the way teenagers interact with information and spiritual practices. On the one hand, quick access to various sources can enrich religious knowledge. On the other hand, inaccurate or deviant information is also easily spread, potentially leading to shirk practices. Teenagers in the identity search phase are often influenced by social media content and popular culture that can cloud their understanding of monotheism. The main challenge faced is the shift in spiritual values where traditional religious practices are often replaced by new rituals and beliefs that are not in accordance with religious teachings. The transformation of spiritual practices among teenagers is also seen in their adaptation to digital platforms, where many seek community and spiritual support online. The purpose of this study is to identify effective strategies to support a correct understanding of monotheism and reduce the influence of shirk, as well as to utilize the potential of digital media for constructive religious education. Empowering teenagers in understanding and practicing religious teachings critically is very important to maintain the authenticity of spiritual practices in the digital era. The method used in this study is a descriptive qualitative method, by making the Qur'an, books of hadith, books, magazines, articles and related journals as the main reading sources. The results of the study show; (1) that the advancement of digital technology has a great influence on the imitation of foreign cultures that smack of polytheism, (2) several figures exemplify the culture of polytheism while social media spreads it, (3) It is difficult to stem the flood of information on social media. Efforts to improve it include frequently listening to studies and attending training on the dangers of polytheism.
Co-Authors Anabel Nadea Pasha Hanny Purnamasari Prameswari Prameswari Sri Natalia Sari