Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Pemerintahan Suara Khatulistiwa
Megalia Kaseger
Unknown Affiliation
Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Dimensi Tangible Dalam Pelayanan di Puskesmas Papakelas Kecamatan Tondano Timur Margareth Rantung; Megalia Kaseger
Jurnal Ilmu Pemerintahan Suara Khatulistiwa Vol 8 No 1 (2023): Kolaborasi Penyelenggaraan Pemerintahan
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jipsk.v8i1.3347

Abstract

This study aims to describe the Tangible Dimension in services at the Papakelan Health Center, East Tondano District. This study uses a descriptive qualitative approach, the number of informants is six people with data collection techniques namely observation, interviews, and documentation, with data analysis techniques through data reduction, data presentation, and drawing conclusions. The results of the study indicate that the Tangible Dimensions of service at the Papakelan Health Center, East Tondano District, has not been fully running well because it is found that according to the research data, the services provided are still constrained by the lack of human resources, incomplete infrastructure and damaged to infrastructure, service procedures unknown to some patients, and the response of the public who are not satisfied with the services provided. For this reason, it is recommended to be able to propose additional human resources at the Puskesmas to the Health Office, complete infrastructure and repair damaged infrastructure, convey to each patient the outline of the service process at the Puskesmas, hear criticisms along with suggestions and input given by the community to improve services.
Co-Authors Margareth Riisyie Inof Rantung