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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal)
Nazaruddin
Master Management Program, Post Graduated School, Universitas Sumatera Utara
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RISK MITIGATION IN THE LAUSIMEME DAM CONSTRUCTION PROJECT Untung Tri Uripto; Isfenti Sadalia; Nazaruddin
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 3 No. 2 (2023): July (July-September)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v3i2.989

Abstract

The construction of the Simeme Dam is a part of efforts to support the development of the agricultural sector and to meet the needs of water in North Sumatra. The Lausimeme Dam construction project has been delayed from its planned schedule. The potential risks that will hinder the completion of the project when viewed from the internal, external and project sources and how to mitigate risks to obtain factors which influence the risk mitigation of the Lau Simeme Dam project in order to determine risk mitigation strategies. This study uses observation, interviews and field surveys compiled by a questionnaire based on a literature study that has been conducted on respondents related to the Lausimeme Dam Development Project and uses a causal descriptive method with a quantitative approach by identifying risks and risk indicators related to what possibilities may arise and will occur in the Lausimeme Dam Development Project. There are 77 risks that are relevant or likely to occur to the Lausimeme Dam Development Project and it is concluded that 68 risks are classified as high and 9 risks are classified as moderate in terms of influence level. Of the 68 risks that are classified as high, there are 15 top risks (largest ranking) that have the highest possibility to occur (probability) and the largest impact based on an assessment of the Lausimeme Dam construction project, therefore mitigation of these possible risks is needed. Mitigation that will be implemented to minimize the possibility of these risks to accour, including: socializing, fulfilling documents and licensing documents, obtaining BMKG data, involving the community and non-governmental organizations, making resource estimates based on analysis, carrying out cross-functional coordination, and preparing CAR.
THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY IS MEDIATED BY SATISFACTION VARIABLES (STUDY OF CUSTOMER PERCEPTIONS ON BANK MANDIRI UNIT KUALA TANJUNG BRANCH BATUBARA DISTRICT, NORTH SUMATRA PROVINCE) Ade Carlo Tiganna Damanik; Nazaruddin; Yeni Absah
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 3 No. 3 (2023): October (October-December)
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v3i3.1252

Abstract

Based on the research results, data analysis and discussion above, the following final conclusions can be drawn: There are differences between research conducted by previous researchers regarding the influence of service quality on consumer loyalty, where previous research stated that there is a significant influence on consumer loyalty. However, in this research, the service quality variable did not significantly influence customer/consumer loyalty. The user satisfaction variable has a positive and significant effect on the customer loyalty variable, where these results complement previous research which states that user satisfaction has a positive and significant effect on customer loyalty. Service quality and user satisfaction simultaneously influence customer loyalty with the results obtained namely 49.9% influencing loyalty and the remainder explained by other variables outside of the variables studied.
Co-Authors Ade Carlo Tiganna Damanik Isfenti Sadalia Untung Tri Uripto Yeni Absah