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All Journal JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) KLIK: Kajian Ilmiah Informatika dan Komputer
Fitriani Muttakin
Universitas Islam Negeri Sultan Syarif Kasim, Pekanbaru
Computer Science & IT Decision Sciences, Operations Research & Management

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Penggunaan Metode Webqual 4.0 Sebagai Alat Ukur Kualitas Layanan Website Pemerintah Surya Darma Sebayang; Idria Maita; Fitriani Muttakin; Angraini
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 3 No. 6 (2023): Juni 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v3i6.847

Abstract

This research aims to evaluate the service quality of the Asahan Regency Government website using the Webqual 4.0 method and identify factors influencing user satisfaction. The study is motivated by the need to enhance the standards of services provided by government websites in the context of E-Government in Indonesia. The Webqual 4.0 method is employed as a tool to measure user satisfaction with the Asahan Regency Government website. This method has proven to be effective in identifying factors that influence user satisfaction across various sectors. The research aims to provide valuable insights to the Asahan Regency Government in improving the quality of their website services. Previous studies utilizing the Webqual 4.0 method have shown that usability, information quality, service interaction, and trust significantly contribute to user satisfaction with government website services. However, further research is needed to apply and test the Webqual 4.0 framework in the context of government website usage in Indonesia. The research methodology encompasses defining research objectives, identifying research variables, formulating research questions, developing research instruments, collecting data through surveys using online and offline questionnaires, analyzing data using SPSS software, interpreting the results of data analysis, and preparing the research report. Data were collected from 32 respondents through questionnaires that assessed the website based on predetermined variables. By identifying the factors that influence user satisfaction, this research is expected to assist the Asahan Regency Government in taking appropriate measures to enhance the quality of their website services. This will create a better user experience, increase public participation in utilizing online government services, and ultimately improve the effectiveness and efficiency of governance
Analisa Website sif.uin-suska.ac.id Menggunakan Metode User Centered Design (UCD) Muhammad Riszky Abiyyu; Megawati Megawati; Fitriani Muttakin
Journal of Information System Research (JOSH) Vol 4 No 4 (2023): Juli 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v4i4.3586

Abstract

Thei Infoirmatioin Systeims Study Proigram at UIN Suska Riau is a study proigram foirmeid in 2002 undeir thei auspiceis oif thei Faculty oif Scieincei and Teichnoiloigy. In teirms oif sharing infoirmatioin, thei Infoirmatioin Systeims study proigram useis oinlinei meidia, nameily thei meidia poirtal weibsitei sif.uin-suska.ac.id, thei Infoirmatioin Systeims Study Proigram useis this weibsitei toi disseiminatei infoirmatioin aboiut thei Infoirmatioin Systeims Study Proigram in thei foirm oif study proigram proifileis, annoiunceimeints, leictureirs, alumni, coiurseis , study proigram activitieis, reigistratioin summary/final proijeict titlei, seiei list oif studeint achieiveimeint scoireis and class scheidulei. Thei purpoisei oif this reiseiarch is toi analyzei and deisign thei proitoitypei display oif thei proipoiseid weibsitei deisign in oirdeir toi improivei thei useir eixpeirieincei in visiting thei weibsitei in thei futurei. Thei analysis in this study useis thei Useir Ceinteireid Deisign (UCD) meithoid. Thei reisults oif thei analysis using thei UCD meithoid shoiw that, oif thei fivei principleis useid in this study, theirei arei threiei proibleimatic principleis. Thei first is thei principlei oif coimpliancei, in this principlei thei thing that is beiing improiveid is thei additioin oif a studeint sub-meinu, nameily studeint reiseiarch. Thei additioin oif a studeint reiseiarch meinu is useid toi makei it eiasieir foir studeints toi find reifeireincei mateirials reilateid toi theiir final proijeict. Thein thei seicoind is thei principlei oif peirspeictivei, in this principlei thei thing that beicoimeis an improiveimeint is thei additioin whein coimmeinting and sharing neiws soi that it makeis it eiasieir foir weibsitei visitoirs toi coimmeint using soicial meidia proivideid such as Faceiboioik, Twitteir, Instagram and alsoi makeis it eiasieir toi sharei neiws. Furtheirmoirei, thei third is thei principlei oif feieidback, in this principlei thei thing that beicoimeis an improiveimeint is thei additioin that oiccurs oin thei weibsitei is data, wheirei thei weibsitei infoirms data aboiut alumni data in thei Infoirmatioin Systeims study proigram and leictureir/staff data in thei Infoirmatioin Systeims study proigram.
Co-Authors Angraini Idria Maita Megawati Megawati Muhammad Riszky Abiyyu Surya Darma Sebayang