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Bakri Bakri
Sultan Amai State Islamic Institute of Gorontalo
Economics, Econometrics & Finance

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The Influence of Quality of Financial Statements of Waqf Institutions on Stakeholder Trust Wali Saputra; Bakri Bakri
Al-Buhuts Vol. 19 No. 1 (2023): Al-Buhuts
Publisher : Institute Agama Islam Negeri (IAIN) Sultan Amai Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30603/ab.v19i1.3558

Abstract

This study aims to analyze the effect of the quality of the financial statements of waqf institutions in Riau on stakeholder trust. This study used primary data obtained by distributing questionnaires to 157 stakeholders who always interact with waqf institutions. Data analysis methods used in this study include research instrument and hypothesis testing using regression analysis. The results of the study show that the quality of the waqf institution's financial statements has an effect on stakeholder trust. This is based on the calculated t value of 5.851 with a significance level of 0.000 (<0.05) and t table 1.972141. This shows that t count is greater than t table (5.851 > 1.972141). The results of this study concluded that the quality of the waqf institution's financial statements affects stakeholder trust
The Influence of Customer Relationship Management and Service Performance on Customer Satisfaction and its Implications for Customer Loyalty of Islamic Banks in Riau Wali Saputra; Bakri Bakri
Al-Buhuts Vol. 20 No. 1 (2024): Al-Buhuts
Publisher : Institute Agama Islam Negeri (IAIN) Sultan Amai Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30603/ab.v20i1.4818

Abstract

This study aims to examine the effect of: (1) customer relationship management on customer satisfaction, (2) customer relationship management on customer loyalty, (3) customer satisfaction on customer loyalty, and (4) service performance on customer satisfaction (5) service performance on customer loyalty of Islamic banks in Riau. The research design used in this study is causal quantitative research. The subjects in this study are savings customers in Islamic banks and the objects in this study are service performance, customer relationship management, customer satisfaction, and customer loyalty. The sample in this study amounted to 204 respondents. Data were collected through a questionnaire method, and analysed with a structural equation model. The results showed that: (1) customer relationship management affects customer satisfaction (2) customer relationship management affects customer loyalty, (3) customer satisfaction has no effect on customer loyalty, (4) service performance affects customer satisfaction customer satisfaction, and (5) service performance has no effect on customer loyalty.
Co-Authors Wali Saputra Wali Saputra