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Optimalisasi Pelayanan Administrasi Kependudukan Pada Percetakan KTP Hilang, Rusak, Dan Perubahan Elemen Data Di Dispendukcapil Bangkalan Ananda Hilmatul Luthfiyah; Bayu Priambodo
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 5 No. 3: April 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v5i3.17024

Abstract

Pelayanan administrasi kependudukan merupakan bagian penting dalam upaya pemerintah meningkatkan kualitas layanan publik, terutama terkait perekaman dan pencetakan KTP elektronik (KTP-el). Penelitian ini bertujuan untuk menganalisis proses pelayanan percetakan KTP hilang, rusak, serta perubahan elemen data di Dispendukcapil Kabupaten Bangkalan serta mengidentifikasi kendala yang muncul dan upaya optimalisasi yang dilakukan. Metode yang digunakan adalah deskriptif kualitatif dengan teknik pengumpulan data melalui observasi langsung selama kegiatan magang, wawancara singkat dengan pegawai, serta dokumen pada saat pelayanan. Hasil penelitian menunjukkan bahwa proses pelayanan telah mengikuti standar operasional prosedur(SOP), namun masih ditemui beberapa kendala seperti gangguan jaringan SIAK, kurangnya sarana pendukung, ketidaksiapan berkas pemohon, serta terbatasnya jumlah petugas pada jam-jam tertentu. Upaya optimalisasi yang dilakukan meliputi penyederhanaan alur pelayanan, penggunaan layanan digital untuk pendaftaran dan informasi, pemberian fasilitas pengajuan cetak di masing-masing kecamatan, penguatan koordinasi antarbidang, serta peningkatan kapasitas SDM. Secara keseluruhan, Dispendukcapil Bangkalan telah berupaya meningkatkan kualitas pelayanan, namun optimalisasi lanjutan diperlukan agar proses percetakan KTP hilang, rusak, maupun perubahan data dapat berlangsung lebih cepat, efisien, dan responsif terhadap kebutuhan masyarakat.
Evaluasi Program Pemberdayaan Masyarakat Plus (Prodamas Plus) dalam Meningkatkan Pendapatan Masyarakat di Kelurahan Burengan Kota Kediri Daniel Wahyu Triatmojo; Bayu Priambodo
Reslaj: Religion Education Social Laa Roiba Journal Vol. 8 No. 2 (2026): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v8i2.10418

Abstract

This study aims to evaluate and describe the Prodamas Plus program in improving community income in Burengan Village, Kediri City. Using a descriptive qualitative approach, the research assesses the program based on six evaluation criteria: effectiveness, efficiency, adequacy, equity, responsiveness, and accuracy. The findings indicate that Prodamas Plus is effective in fulfilling basic community needs, particularly in infrastructure development and public facilities, yet it has not optimally improved community income due to limited community capacity and the lack of sustainable post-training assistance. In terms of efficiency, program governance is well-structured, but implementation in the field is constrained by tight execution timelines and high administrative burdens. Program adequacy is strong at the basic level but remains insufficient in economic empowerment efforts. Equity in access to development has been achieved, although equality in economic outcomes is still uneven among residents. The program demonstrates high responsiveness through various public participation channels and service mechanisms that accommodate community aspirations. Accuracy is reflected in the program’s alignment with infrastructure needs but is not yet fully evident in generating significant income improvements. Overall, Prodamas Plus has successfully enhanced environmental quality and public services; however, stronger economic empowerment strategies are required to ensure more optimal and sustainable contributions to the income of Burengan residents.