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All Journal JURNAL SIMBOLIKA: Research and Learning in Communication Study INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE
Elfi Yanti Ritonga
Universitas Islam Negeri Sumatera Utara, Indonesia
Humanities Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Pola Komunikasi Polrestabes Medan untuk Membangun Citra Positif di Kalangan Masyarakat Ghita Irwanty; Elfi Yanti Ritonga
JURNAL SIMBOLIKA Research and Learning in Communication Study Vol. 9 No. 1 (2023): Jurnal Simbolika April
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/simbolika.v9i1.9406

Abstract

Kepolisian bertanggung jawab memelihara hukum dan ketertiban, serta melindungi warga negara. Hubungan antara polisi dan masyarakat sangat menentukan efektivitas polisi dalam melaksanakan tugasnya. Citra polisi yang positif dalam masyarakat membangun kepercayaan dan kerja sama, yang meningkatkan hubungan dan eamanan publik. Namun dalam beberapa tahun terakhir, terdapat kekhawatiran yang berkembang terhadap kelalaian polisi, seperti: penyalahgunaan kekuasaan (abuse of power) dan kurangnya akuntabilitas. Hal ini merusak hubungan antara polisi dan masyarakat, serta mempersulit polisi untuk menjalankan tugasnya secara efektif. Untuk mengatasi tantangan ini, penting untuk memahami pola komunikasi polisi dan dampaknya dalam mempertahankan citra positif di masyarakat. Tujuan penelitian ini adalah untuk memahami pola komunikasi yang digunakan polisi saat berkomunikasi dengan masyarakat, dan untuk mengidentifikasi tantangan yang mereka hadapi dalam melaksanakannya. Teknik pengumpulan data menggunakan metode kualitatif deskriptif. Hasil penelitian ini yakni dari empat pola komunikasi, Polrestabes Medan lebih dominan dalam menggunakan pola komunikasi sekunder lewat pemanfaatan media sosial
DA'WAH COMMUNICATION MANAGEMENT OF AL-ARAFAH HAJJ AND UMRAH GUIDANCE GROUP IN IMPROVING PILGRIMS’ UNDERSTANDING OF HAJJ AND UMRAH WORSHIP Suaib Hasibuan; Elfi Yanti Ritonga
International Journal of Cultural and Social Science Vol. 7 No. 3 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i3.1531

Abstract

The pilgrims' understanding of the procedures for the Hajj and Umrah pilgrimage is an important aspect in realizing the implementation of worship that is orderly, independent, and in accordance with the guidance of Islamic law. However, differences in age, educational background, religious experience, and the ability of pilgrims to receive guidance materials pose a challenge for Hajj and Umrah guidance institutions in conveying da'wah messages effectively. This study aims to analyze the da'wah communication management of the Al-Arafah Hajj and Umrah Guidance Group in improving the pilgrims' understanding of the Hajj and Umrah pilgrimage. This study uses a descriptive qualitative approach with data collection techniques through observation, in-depth interviews, and documentation. The research informants consisted of guides or administrators of KBIHU Al-Arafah and pilgrims who participated in the guidance activities. The results of the study indicate that da'wah communication management is carried out through the stages of planning material and manasik schedules, organizing the tasks of guides and administrators, implementing guidance through lectures, discussions, questions and answers, manasik practices, and the use of WhatsApp groups, and evaluating the pilgrims' understanding through practice and direct communication. The research findings confirm that structured, interactive, and adaptive da'wah communication is able to increase the understanding, readiness, self-confidence, and independence of the congregation in carrying out the Hajj and Umrah pilgrimages.
Co-Authors Ghita Irwanty Suaib Hasibuan