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All Journal Trikonomika: Jurnal Ekonomi Jurnal Riset Bisnis dan Manajemen
Bayu Setia
Universitas Pasundan
Economics, Econometrics & Finance

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EMPLOYEE PERFORMANCE AFFECTED BY HUMAN INTELLIGENCE AND MEDIATED BY COMPETENCY Atty Juniarti; Bayu Setia; Irwanti Irwanti
TRIKONOMIKA Vol 20 No 2 (2021): December Edition
Publisher : Faculty of Economics and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (292.631 KB) | DOI: 10.23969/trikonomika.v20i2.4981

Abstract

This research begins with the discovery of problems in employee performance. The problem in this study is the low performance of employees, which is indicated by low human intelligence and competence. This study aims to analyze how the influence of human intelligence on employee performance is mediated by competence. With a sample of 90 people, using path analysis data analysis techniques (Path Analysis), the results show that emotional intelligence has a positive and significant effect on competence by 32.95%. Also, emotional intelligence has a positive and significant effect on performance mediated by competence of 15.88%. Then, intellectual intelligence has a positive and significant effect on competence by 22.49%, while intellectual intelligence has a positive and significant effect on performance mediated by competence by 12.77%. Furthermore, spiritual intelligence has a positive and significant effect on competence by 7.31%, and spiritual intelligence has a positive and significant effect on performance mediated by competence by 2.62%. Then competence has a positive and significant effect on employee performance by 73.44%.
ANTECEDENTS OF REVISIT INTENTION OF GENERATION Z AT COFFEE SHOPS IN INDONESIA Windy Feriyawati; Willy; Hermanto Yaputra; Bayu Setia
Jurnal Riset Bisnis dan Manajemen Vol. 19 No. 1 (2026): February Edition
Publisher : Faculty of Economic and Business, University of Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jrbm.v19i1.38365

Abstract

This study analyzes the effects of Brand Attachment, Brand Characteristics, Service Quality, Servicescape, and Food and Beverage Quality on Revisit Intention, mediated by Customer Brand Attitude and Customer Satisfaction. The sample consists of 500 Generation Z consumers from five coffee shop brands in Jakarta. Data were analyzed using Structural Equation Modeling (SEM) with AMOS. The findings show that Brand Attachment and Brand Characteristics significantly influence Customer Brand Attitude, while Service Quality and Food and Beverage Quality positively affect Customer Satisfaction. Both mediating variables significantly influence Revisit Intention and mediate the relationships between antecedent variables and Revisit Intention. In contrast, Servicescape does not significantly affect Customer Satisfaction among Generation Z consumers. This study contributes to service marketing literature by integrating branding and quality perspectives. However, the cross-sectional design and geographic focus limit generalizability.
Co-Authors Atty Juniarti Hermanto Yaputra Irwanti Irwanti Willy Windy Feriyawati