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All Journal Journal of Economic, Bussines and Accounting (COSTING) Performance : Jurnal Bisnis dan Akuntansi
Aniek Maschudah Ilfitriah
Universitas Hayam Wuruk Perbanas Surabaya
Economics, Econometrics & Finance

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Pengaruh Kepemimpinan, Motivasi Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan Pada Perusahaan Daerah Air Minum Surya Sembada Kota Surabaya Shafira Bani Anshori; Aniek Maschudah Ilfitriah
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 1 (2023): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i1.5579

Abstract

This study aims to examine the effect of leadership, work motivation, job satisfaction on employee performance. Based on the objectives of this study, the research design is very suitable using a quantitative approach with a descriptive approach. The variables chosen to be examined in this study are Leadership, Work Motivation and Job Satisfaction on Employee Performance. The population in this study were employees of the Regional Drinking Water Company of Sembada Surabaya in the section on water usage, accounts and payments, and the human resource development system with a total of 85 employees. By using the Slovin formula, the number of samples that will be used as respondents in this study is 70 respondents. The sampling technique used is purposive sampling. The results of this study show that leadership has a positive and significant effect on employee performance, and work motivation has a positive and significant effect on employee performance, as well as job satisfaction which has a positive and significant effect on employee performance at the Surya Sembada Water Supply Company, Surabaya. Keywords: Leadership, Motivation, Satisfaction and Performance
PENERAPAN KUALITAS LAYANAN, KEPERCAYAAN DAN KEPUASAN SECARA ELEKTRONIK MENDORONG NIAT PEMBELIAN KEMBALI PADA TOKOPEDIA Aniek Maschudah Ilfitriah; Nadillah Urfa Aryani
PERFORMANCE: Jurnal Bisnis & Akuntansi Vol 14 No 2: Performance: Jurnal Bisnis & Akuntansi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Wiraraja Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24929/feb.v14i2.3694

Abstract

This study aims to test and analyze repurchase intention on Tokopedia through testing the level of service quality, trust and satisfaction electronically. Through the sampling technique, purposive sampling obtained electronic respondents in this study as many as one hundred and fifty-one people. This research with a quantitative approach uses the SEM-PLS analysis technique with the Smart PLS4 test tool. The hypothesis used in this study is that service quality has a significant positive effect on satisfaction, trust has a significant positive effect on satisfaction and satisfaction has a significant positive effect on repurchase intention on Tokopedia. All tests conducted on customers/respondents are carried out online (electronically). Testing using Smart PLS4 in this study to test the validity and reliability of the instruments used and stated that all statement items are valid and the research instrument (questionnaire) is stated to be reliable. The test results show that the better the quality of service to customers will increase customer satisfaction electronically. The high level of customer trust in Tokopedia will also increase customer satisfaction electronically. The higher the level of customer satisfaction encourages customers to make electronic repurchases on Tokopedia. The results of this study can be used as a reference source that Tokopedia is still the public's destination for shopping as an e-commerce platform that has the ability to provide good, quality, safe and satisfying services, especially results that can be recommended on product points and service delivery.
Co-Authors Nadillah Urfa Aryani Shafira Bani Anshori