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Yuke Sri Rizki, Yuke Sri
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Transportation

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Kinerja Ketepatan Waktu Maskapai Penerbangan Berjadwal di Bandara I Gusti Ngurah Rai-Bali Rizki, Yuke Sri; Samsudin, Rosidin
Warta Penelitian Perhubungan Vol. 26 No. 6 (2014): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v26i6.908

Abstract

Saat ini masih sering terjadi keterlambatan keberangkatan pesawat udara oleh beberapa maskapai penerbangan yang pada dasarnya sangat merugikan pengguna jasa. Penelitian ini bertujuan untuk mengetahui faktor-faktor yang mempengaruhi tingkat ketepatan waktu/on time performance (OTP) maskapai penerbangan berjadwal di Bandara I Gusti Ngurah Rai-Bali. Analisis yang digunakan pada kajian ini menggunakan metode Fishbone Diagram. Responden adalah penyelenggara Bandara I Gusti Ngurah Rai-Bali dan 5 (lima) maskapai penerbangan terdiri dari PT. Garuda Indonesia, PT. Lion Air, PT. Air Asia, PT. Merpati Nusantara Airlines dan PT. Wings Air yang beroperasi di bandara ini. Hasil analisis menunjukkan bahwa faktor penyebab keterlambatan yang paling dominan adalah 1) faktor lingkungan yaitu cuaca, 2) faktor personel pada pengisian bahan bakar, 3) faktor sarana dan prasarana yaitu gangguan teknis pada pesawat dan 4) faktor manajemen yaitu pengaturan slot time.
Pengkajian Kemauan Membayar Cargo Service Charge (CSC) Di Bandara Ngurah Rai Denpasar Rizki, Yuke Sri; Yuliana, Dina; Yuliawati, Eny
Warta Penelitian Perhubungan Vol. 22 No. 1 (2010): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v22i1.999

Abstract

The development of air transport industry in Indonesill will have impact on the national (llJUltionbusiness. The air transport is really needed to mave passengers and goods. At some airports cargoservices have been subjected to cargo service charge (CSC) to improve service and security. Theresearch used WfP (willingness to pmj) method through questionnaires and interoiews to 16 forwarderat Ngurah Rai Airport. The results of the study showed that the fonvarder willing (wi1lingnessto pmj) to pay cargo seruice charge with a range of value of Rp240, - to Rp395, - and 54.55% ofservice users to judge the level of service (level of service) provided biJ the management of cargo hasthe good criterill. It is recommended that the establishment of CSC refers to the futuring poliaJ tomake it enforceable and CSC's revenue at Ngurah Rai Airport can be used to imprave cargo services.Keywords: willingness to pay, Cargo Service Charge, forwarder
Penelitian Kepuasan Pengguna Jasa Terhadap Pelayanan PT. Lion Air di Bandara Djalaluddin - Gorontalo Rizki, Yuke Sri; Yuliana, Dina
Warta Penelitian Perhubungan Vol. 23 No. 1 (2011): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v23i1.1049

Abstract

Impravement of passenger service at PT.Lion Air must be considered in order to meet desires and expectations of airlines services users. Research of Satisfaction Service User of Lion Air had taken sampling at the Djalaluddin - Airport Gorontalo. The number of sampling was 200 pasangers. The objective of the study is to determine the level of air transport services by PT. Lion Mentari Air during pre flight, in flight and post flight. Analysis method used the quadrant analysis by comparing the satisfaction value and expectations of the airline passenger. The study results showed that the attributes should be further enhanced its performance in order to satisfy the passengers is on time departure service, speed of baggage claim, and complaint handling goods I luggage (In the event of loss I damage).Keywords: services, satisfaction, airlines, passenger.
Analisa Segmen Penumpang Angkutan Udara Niaga Berjadwal Dalam Negeri Yuliana, Dina; Rizki, Yuke Sri
Warta Penelitian Perhubungan Vol. 22 No. 11 (2010): Warta Penelitian Perhubungan
Publisher : Sekretariat Badan Penelitian dan Pengembangan Perhubungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25104/warlit.v22i11.1154

Abstract

Air transport business in Indonesia is undergoing rapid changed, the cxmqrition is rery high rehreenthe national air transport companies. The research used descriptire statistics and Kruskal - Wallis test,The results showed that PT.Garuda Indonesia Airlines passenger the most widely journetj in orderbusiness (52.4%) with m;erage inromes above 10 million rupiah (78.2%), PT. lion Air passengerjournetj fur the purpose official. task (27.1%) due to lower prices (32.4%). PT. Batavia Air passengerjournetj fur the purpose of school I studies (40.7%) due to ease of getting tickets (36.5% ), PT. MandalaAir passenger journey fur the social and family purposes (21.5%) with arerage inromes are lower than2 million (14 % ), and PT. Sriwijaya Air passenger journey fur social purpose return home, and otkrs. (91.7%) and reasons fur choosing the airline because the provided services (28.2%).
Co-Authors Dina Yuliana, Dina Eny Yuliawati, Eny Samsudin, Rosidin