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PUBLIC SERVICE COMMUNICATION IN THE INDONESIAN BORDER AREAS Zen Amiruddin; Muslimin Machmud; Salahudin Salahudin
Jurnal Partisipatoris Vol. 5 No. 1 (2023): March
Publisher : University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jp.v5i1.27933

Abstract

This study aimed at examining the patterns and strategies of public service communication in Indonesian border areas, especially those carried out by the BNPP-RI as the management agency of the state border areas. The study focuses on the public service communication of BNPP-RI in their Twitter social media account @bnpp_ri. This study employed a descriptive-qualitative approach by utilizing the Nvivo12 analysis tools as the data processing tool. Several aspects investigated to find out the communication patterns of BNPP's public services on Twitter were communication types, communication intensity, actor relations, dominant topics, and other related aspects. The study results found that BNPP, in its Twitter account, has been quite capable of utilizing digital platforms as an alternative to public service communication in the Indonesian border areas. On the other hand, some shortcomings were also indicated. For example, When viewed from content intensity, Twitter account @bnpp_ri was deemed volatile. Furthermore, @bnpp_ri is also considered unable to dominantly involve other actors/accounts in establishing the public service communication on Twitter. BNPP must address these shortcomings to optimize the communication pattern of public services on Twitter. It is also vital to consider the fundamental role of BNPP as an active agency in communicating its public services in the border areas of the Republic of Indonesia.
Digital Government and Covid 19: A Structured Literature Review Sugeng Winarno; Muslimin Machmud; Salahudin
Sospol : Jurnal Sosial Politik Vol. 9 No. 1 (2023): Januari-Juni
Publisher : Faculty of Social and Political Sciences, Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jurnalsospol.v9i1.27455

Abstract

The COVID-19 pandemic has hindered government performance. Therefore, innovation through the implementation and improvement of digital government is the primary key. The purpose of this study is to undertake a systematic review of published works on the subject of Digital Government. The purpose of this study is to ascertain the trend of studies on the development of digital government models conducted by numerous governments during the Covid-19 epidemic. This study does descriptive analysis on primary data gathered from the Scopus database under the keywords digital government and Covid-19 for the timeframe 2020-2021. The data is then processed and visualized with Vos-Viewer which shows that data, policy, health, innovation, effect and digital transformation are the most dominant concepts. These concepts are the dominant or massive focus previously studied. The contribution of this research is a reference for many countries to innovate internet-based public services to be more efficient and effective. This research is limited because the data source only comes from Scopus. Therefore, in order to produce a comparative, broad and comprehensive analysis, further studies need to include sources of other reputable international journals such as the Web of Science (WoS).