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All Journal Jurnal Ilmiah Wahana Pendidikan Public Service And Governance Journal
Taufik Nurochman
Universitas Negeri Jakarta
Religion Education Environmental Science Social Sciences Other

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Journal : Public Service And Governance Journal

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Optimalisasi Standar Pelayanan Minimum Mass Rapid Transit (MRT) Sevia Dwi Astuti; Tiara Nur Angraini; Ikram Maulana Firdaus; Taufik Nurochman
Public Service and Governance Journal Vol. 4 No. 2 (2023): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v4i2.715

Abstract

This research was conducted at PT MRT Jakarta which is a fast rail transportation system in Jakarta. This study aims to determine the optimization of MRT Jakarta's minimum service standards and its relation to customer satisfaction. This study uses a qualitative method with data collection through questionnaires, and literacy studies related to supporting documents at PT MRT Jakarta. Based on the research results of PM 47 of 2014, it shows that the five indicators such as tangible, reliability, responsiveness, assurance, and empathy provided by PT MRT Jakarta are effective and in accordance with the SOP.
Co-Authors Ikram Maulana Firdaus Kencana Verawati Sevia Dwi Astuti Siti Sahara Tiara Nur Angraini