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Angelito E Alvarado, Angelito E
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Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

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Understanding The Resistance to Health Information Systems Ackah, David; Alvarado, Angelito E; Nugroho, Heru Santoso Wahito; Polnok, Sanglar; Martiningsih, Wiwin
Health Notions Vol 1 No 1 (2017): January-March 2017
Publisher : Humanistic Network for Science and Technology (Address: Cemara street 25, Ds/Kec Sukorejo, Ponorogo, East Java, Indonesia 63453)

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Abstract

User resistance is users’ opposition to system implementation. Resistance often occurs as a result of a mismatch between management goals and employee preferences. There are two types of resistance to health iformation system namely active resistance and passive resistance. The manifestation of active resistance are being critical,  blaming/accusing, blocking, fault finding, sabotaging, undermining, ridiculing, intimidating/threatening, starting rumors, appealing to fear, manipulating arguing, using facts selectively, distorting facts and  raising objections. The manifestation of passive resistance are agreeing verbally but not following through, failing to implement change, procrastinating/dragging feet, feigning ignorance, withholding information, suggestions, help or support, and standing by and allowing the change to fail.
Co-Authors David Ackah, David Heru Santoso Wahito Nugroho Sanglar Polnok, Sanglar Wiwin Martiningsih