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J. A.F. Kalangi
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Hubungan Pemasaran Terhadap Loyalitas Pelanggan PT Finansia Multi Finance/kredit plus Manado Gerry Wido Kaolang; J. A.F. Kalangi; Roy Runtuwene
JURNAL ADMINISTRASI BISNIS Vol. 4 No. 4 (2016): Jurnal Administrasi Bisnis
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v4.i4.%p

Abstract

Abstract.The purpose of this study was to determine the effect of the application of Relationship Marketing (Relationship Marketing) on Customer Loyalty in PT Finansia Multi Finansia / credits plus the Branch Office Manado. Correlation test is to determine the effect of relationship marketing on customer loyalty by comparing tcount for Employee Empowerment variable (X) is greater than t table and show that t is greater than t table so Ho rejected and Ha accepted.With this shows that there is a positive relationship between the application and direction Relationship Marketing and customer loyalty. Keywords: Relationship Marketing, Customer Loyalty
Co-Authors Gerry Wido Kaolang Roy Runtuwene