Article Per Year (5 Year)
p-Index From 2020 - 2025
0.23
P-Index
This Author published in this journals
All Journal PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING
Li Sensia Rahmawati
Universitas Dinamika Bangsa
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALYSIS OF SERVICE QUALITY BASED ON USER SATISFACTION OF THE ANTERAJA APPLICATION USING THE SERVQUAL METHOD Li Sensia Rahmawati; Dodo Zaenal Abidin; Errissya Rasywir
International Conference on Business Management and Accounting Vol 1 No 1 (2022): Proceeding of International Conference on Business Management and Accounting (Nov
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i1.2854

Abstract

AnterAja is a company engaged in the delivery of goods, services and logistics based on information technology, headquartered in DKI Jakarta, Indonesia. In this study, an analysis of service quality was carried out which could conclude the public's assessment of AnterAja's expedition. This research was conducted with the aim of knowing whether the quality of service at AnterAja is acceptable or not by users. AnterAja service success measurement is determined by the level of user satisfaction using the SERVQUAL (Service Quality) method. The research data was processed using SPSS 25 software. The significant standard used in the study was 5% (0.05). From the research results show that of the five independent variables, only two variables are accepted significantly, which means that there is an influence, namely Reliability and Responsiveness. While the three variables, namely Tangibles, Assurance, and Empathy, have no significant effect on user satisfaction.
Co-Authors Dodo Zaenal Abidin Errissya Rasywir