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All Journal Applied Information System and Management JCOME (Journal of Computing and Multimedia Enginering
Lena Magdalena
Universitas Catur Insan Cendekia Cirebon
Computer Science & IT Control & Systems Engineering Languange, Linguistic, Communication & Media Library & Information Science

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APLIKASI AKUNTANSI PENERIMAAN KAS ATAS JASA SERVICE MOTOR PADA YAMAHA MATARAM SAKTI CIREBON Willy Eka Septian; Turini; Lena Magdalena
JCOME Vol. 1 No. 1 (2023): JCOME
Publisher : IAM Indonesia

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Abstract

Inovasi penyediaan kas pada saat ini sangat banyal diberikan oleh pemberi jasa salah satunya pada Yamaha Mataram Sakti Cirebon, aplikasi ini disediakan untuk memberikan pelayanan maksimal untuk kariawan yang berguan utuk memudahkan karyawan mengimput dan menyediakan hasil kas yang cepat umtuk pimpinan ataupun untuk perusahaan. Implementasi aplikasi ini dilakuakn bertujuan untuk mempercapat penyidian kas yang ada di Yamaha Mataram Sakti Cirebon, dan tujuan aplikasi ini berguna untuk memberi tingkat ke akuratan data mengenai kas yang ada di Yamaha Mataram Sakti Kota Cirebon. Implementasi penyediaan aplikasi juga menarik di lakukan dalam sebuah perusahaan yang berguna juga mempercepat penyediaan data.
Implementation Chatbot for SMEs Using Artificial Intelligence Markup Language to Improve Customer Integration and Business Performance Lena Magdalena
Applied Information System and Management (AISM) Vol 6, No 2 (2023): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v6i2.31847

Abstract

Chatbots have been extensively adopted to produce more positive customer experiences as customers now spend more time in digital surroundings. Despite the technological advancement and benefits of chatbots for client service, exploration of chatbot operations for small and medium-sized enterprises (SMEs) is limited. The absence of exploration explaining the struggles faced by SMEs contributes to the gap in SMEs’ chatbot adoption. This exploration determines the features and rudiments that fit with SMEs’ characteristics and their guests' interactions with chatbots. A mixed-methods approach is used to understand SMEs’ needs. The first study uses interviews with SME business owners and their customers in order to explore the features that chatbots should offer for SME by identifying combinations between chatbots' generic features and SMEs' customer characteristics. The second study tests features identified in SMEs customers to empirically test featured chatbots’ influence on anthropomorphism, perceived enjoyment, perceived ease of use, perceived usefulness, and how they affect SMEs’ customer intentions to use chatbots and their shopping intentions. This paper contributes to the emerging service literature on the use of chatbots for service interactions, particularly for SMEs using Artificial Intelligence Markup Language. The data that has been obtained was analyzed using a Likert scale. As a result, the accuracy of using Artificial Intelligence Markup Language is 84.8%.
Co-Authors Turini Willy Eka Septian