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Mira Chandra Kirana
Politeknik Negeri Batam Program Studi Teknologi Informatika Parkway Street, Batam Centre, Batam 29461, Indonesia
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Other

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PENERAPAN MIXTURE MODEL KEPADA APLIKASI HELPDESK BERBASIS WEB Mira Chandra Kirana; Landong Moral Etisa
NJCA (Nusantara Journal of Computers and Its Applications) Vol 2, No 1 (2017): Juni 2017
Publisher : Computer Society of Nahdlatul Ulama (CSNU) Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36564/njca.v2i1.26

Abstract

The use of mixture models in the application implementation helpdesk aims to find the spread of data from various data hordes in order to find data near the desired results. It aims to facilitate the search for information derived from the company's technical documents. The use of helpdesk applications is to manage complaint data or any problems that are owned by customers, thus requiring service providers. Because companies engaged in services have a number of customers who are not small and have different problems. As well as having customers in different locations - requiring customer data management that can store location data with ease to use, it is preferred to store customer's address data. For that helpdesk application also uses map mapping online by using google map.Purpose in order to present the data online and can be accessed wherever located.
Co-Authors Landong Moral Etisa