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All Journal The Manager Reveiew
Marlina Widiyanti
FEB Universitas Sriwijaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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PENGARUH EVENT SERVICE QUALITY, EVENT PRICE DAN EVENT VENUE TERHADAP EVENT SATISFACTION DALAM PENYELENGGARAAN ASIAN GAMES 2018 DI KOTA PALEMBANG Dwi Intan Sari; Isnurhadi Isnurhadi; Esa Sukmawijaya; Marlina Widiyanti
The Manager Review Vol. 2 No. 2 (2020)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v2i2.16325

Abstract

This study aims to determine the effect of event service quality, event price and event venue on event satisfaction of event Asian Games 2018 in Palembang. The data used in this study are primary data by distributing questionnaire to 100 respondents who was watching Asian Games 2018 in Palembang. The analysis technique used is multiple linear regression analysis. Based on the results of this studies using SPSS versi 23 demonstrated that: (1) Event service quality has a positive and significant effect on event satisfaction at Asian Games 2018 in Palembang. 2) Event price don’t has a positive and not significant effect on event satisfaction at events Asian Games 2018 in Palembang (3) Event service venue has a positive and  significant effect on event satisfaction at events Asian Games 2018 in Palembang. Percentage value of determination coefficient of 58,3%. This means that 58,3% of the effect of event satisfaction can be explained from the three independent variables. While remaining 41,7% is explained by other variables not examined in this study. 
PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PT. TELEKOMUNIKASI INDONESIA WILAYAH SUMATERA SELATA (WITEL SUMSEL) Tbk Deasy Ariani; Marlina Widiyanti; Bambang Bemby Soebyakto; Mohamad Adam
The Manager Review Vol. 2 No. 2 (2020)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v2i2.16326

Abstract

The purpose of this study was to determine the effect of Transformational Leadership Style and Work Discipline on Employee Performance of PT. Telekomunikasi Indonesia, South Sumatra Region (Witel Sumsel) Tbk. The population in the study amounted to 103 employees with Non Probability Sampling. The analysis technique used by researchers was multiple linear regression analysis. The results of the analysis showed that there was an implication of a significant influence between transformational leadership style variables and work discipline that the attention of a manager made employees work enthusiasm used the test. In order to improve employee performance, it is recommended that managers and management continue to train employees to be more productive in the company to face challenges and focus on solving company problems. For future researchers, it is hoped that further researchers will develop unfinished variables such as motivation and corporate culture.  
ANALISIS INDEKS KEPUASAN MASYARAKAT TERHADAP KUALITAS LAYANAN JAKABARING SPORT CITY(JSC) PADA PENYELENGGARAAN EVENT OLAHRAGA DI KOTA PALEMBANG Tri Astuti; Zunaidah Zunaidah; Rudy Noor Muktamar; Marlina Widiyanti
The Manager Review Vol. 2 No. 2 (2020)
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/tmr.v2i2.16328

Abstract

This study aims to find empirical evidence by analyzing the Community Satisfaction Index (IKM) on the service quality of the Jakabaring Sport City (JSC) in organizing sports events in Palembang City. This research is a quantitative descriptive research type with analysis techniques using the Community Satisfaction Index (IKM) which is based on KEPMENPAN Number: KEP / 25 / M.PAN / 2/2004. Respondents in this study were 152 people who held sports events in the Jakabaring Sport City environment. The distribution of questionnaires in this study was carried out by two methods, namely using google form media and distributing directly to the research sample based on data from sports event organizers at the JSC in 2019. The results of the calculation of the Community Satisfaction Index (IKM) in Jakabaring Sport City obtained a value of 71,472 which are in the interval 62.51 ? 81.25 so that the quality of their performance is in the "B" category. This shows that the performance of the Jakabaring Sport City in 2019 as a whole is in a good category. The conclusion in this study is that the service dimension with indicators based on the Community Satisfaction Index has three dimensions with good service performance, namely tangibles, empathy, and reliability. In the responsiveness dimension, one indicator with poor service performance is the clarity of service personnel. Meanwhile, in the assurance dimension, there are indicators with excellent service performance, namely politeness and friendliness of officers and indicators with poor performance, namely justice in getting service.
Co-Authors Bambang Bemby Soebyakto Deasy Ariani Dwi Intan Sari Esa Sukmawijaya Isnurhadi Isnurhadi Mohamad Adam Rudy Noor Muktamar Tri Astuti Zunaidah Zunaidah