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All Journal Jurnal Multidisiplin Sahombu Hunatech
Darius Damestuteles
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Pengaruh Pelayanan Terhadap Kepuasan Anggota Yang Menabung di KSP CU Keling Kumang BO Siantan Pontianak Darius Damestuteles
Hunatech Vol. XXX, No. XXX Vol 1 No 2 (2022): Hunatech
Publisher : Pusat Penelitian dan Pengabdian kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59967/hunatech.v1i2.20

Abstract

The quality of service certainly affects the satisfaction of members who save at KSP CU Keling Kumang BO Siantan Pontianak. After being analyzed and researched, the results of the study show that there is a close relationship and dependence between service quality and member satisfaction. The higher the quality of service provided by the employees of KSP CU Keling Kumang BO Siantan Pontianak, the better for members who save. The compatibility between expectations and the reality expected by members of KSP CU Keling Kumang of course must be maintained and services must continue to improve, so that the expectations of members are the same as the reality they receive or receive. This research examines three variables regarding service quality, which consist of Technical Quality (X1), Functional Quality (X2), Corporate Image (X3). Of the three variables, it is very influential and has a positive and significant influence on the satisfaction of members who save at KSP CU Keling Kumang BO Siantan Pontianak.
The Influence of Traditional Dayak Desa Leadership Values on Community Harmony in Sekadau Regency Adil Bertus AS; Darius Damestuteles; Fitria Elvi
Jurnal Multidisiplin Sahombu Vol. 5 No. 5 (2025): Jurnal Multidisiplin Sahombu, July - August (2025)
Publisher : Sean Institute

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Abstract

This study explores the influence of traditional leadership values within the Dayak Desa community on social harmony in Sekadau Regency, West Kalimantan. Rooted in local wisdom, the leadership practices of the Dayak Desa are based on principles such as costumary justice, communal consensus, moral exemplarity, restorative conflict resolution, and collective solidarity. Using a qualitative approach, the research involved in-depth interviews and participatory observation. The findings reveal that customary leaders, such as the temenggung, play a central role in maintaining social order, resolving disputes, and upholding ethical standards. These leadership values foster a strong sense of belonging, mutual respects, and social cohesion. However, the study also highlights challlenges related to the generational gap, where younger members are becoming less engaged in traditional practices. Strategic efforts involving cultural educational and intergenerational dialogue are essential to ensure the sustainability and relevance of customary leadership values in the face of medernization. This research underscores the critical role of traditional leadership in preserving communal harmony and cultural identity.
Co-Authors Adil Bertus AS Fitria Elvi