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All Journal Jurnal Ekonomi
Mawar Yuliani
Raden Fatah State Islamic University Palembang
Economics, Econometrics & Finance

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THE INFLUENCE OF RATES, FACILITIES, AND QUALITY OF SERVICES ON USER SATISFACTION OF THE PALINDRA (PALEMBANG-INDRALAYA) TOLL ROAD Mawar Yuliani; Syakia Ramadhani; Maya Panorama
Jurnal Ekonomi Vol. 12 No. 3 (2023): Jurnal Ekonomi, 2023, September
Publisher : SEAN Institute

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Abstract

Construction of toll roads as a solution to traffic congestion and as an alternative route to save vehicle operating costs. Therefore toll roads must fulfill the principle of profit and benefit for their users, namely in the form of facilities and quality of service according to the tariff. For this reason, it is necessary to consider determining the achievement of the user principle which is often not optimal. This research was conducted to analyze whether toll rates, facilities and service quality affect the satisfaction of Palindra toll users. Data collection was carried out online via Google Forms with 100 respondents. Structural Equation Modeling (SEM) analysis is used to test the measurement and structural models through Smart-PLS 3.0. The results of this study indicate that the three hypotheses are accepted by proving that all hypotheses have a positive and significant effect on one another.
Co-Authors Maya Panorama Syakia Ramadhani