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All Journal PANDITA: Interdisciplinary Journal of Public Affairs Cidea Journal
Catarina Cori
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Decision Sciences, Operations Research & Management Education Environmental Science Public Health Social Sciences Other

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DAMPAK KINERJA KARYAWAN SETELAH DIBERI PELATIHAN PADA PERUSAHAAN SOCIAL MEDIA PLATFORM DI JAKARTA Andreas Pieter; Catarina Cori
PANDITA : Interdisciplinary Journal of Public Affairs Vol. 4 No. 2 (2021): Juli - Desember
Publisher : Fakultas Ilmu Administrasi Universitas Krisnadwipayana Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61332/ijpa.v4i2.34

Abstract

This study is intended to determine the description of the training, the supporting and inhibiting factors for the implementation of the training, as well as the performance of employees after being given training. The research was conducted at PT. Sotta Teknologi Indonesia with qualitative research methods. The results of the study show that the training method is carried out by means of employees working directly in their fields while at the same time receiving training in the form of practice while working. The training provided is basic in nature and advanced in nature as measured by training materials, training methods, attitudes and skills, length of time for training and training facilities. Supporting factors are bounding in a strong team, facilities and tools used during running events and adequate human resources (HR) as mentors, while inhibiting factors include employees not being confident when they are expected to have more expectations, when the event runs for a long duration. which is short so that sometimes it is not enough to apply the training method, at least there are people who are used as mentors here and when the project is empty and there are no events that can train employees. Employee performance after being given training for the last 5 months is getting better and smoother in every job. Employees are no longer given direction although there are still some employees who have not seen a clear improvement in this method of job rotation because it is still rarely done.
ANALISIS STRATEGI ONE STOP SHOPPING DALAM MEMENUHI KEPUASAN PELANGGAN SUMMARECON MALL BEKASI Catarina Cori; Tresia Tresia
CiDEA Journal Vol. 1 No. 1 (2022): CiDEA Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/cideajournal.v1i1.76

Abstract

Keberhasilan suatu usaha dapat dicapai diantaranya melalui pemenuhan kepuasan pelanggan. Dalam memenuhi kepuasan pelanggan, perusahaan harus memiliki strategi salah satunya adalah pemasaran. Pemasaran dalam suatu perusahaan selain bertindak dinamis harus selalu menerapkan prinsip-prinsip unggul dan perusahaan harus meninggalkan kebiasaan lama yang sudah tidak berlaku lagi dan terus berinovasi salah satunya One Stop Shopping. Penelitian ini bertujuan untuk mengetahui strategi One Stop Shopping untuk memenuhi kepuasan pelanggan Summarecon Mall Bekasi. Metode penelitian yang digunakan adalah penelitian kualitatif. Hasil penelitian ini menjelaskan bahwa strategi pemasaran One Stop Shopping yang memiliki indikator yang terdiri dari pelayanan, kelengkapan produk, dan fasilitas dapat memenuhi kepuasan konsumen yaitu pengunjung Summarecon Mall Bekasi. Hal ini terlihat dari strategi pemasaran One Stop Shopping yang diterapkan oleh Summarecon Mall Bekasi untuk menarik minat konsumen agar lebih memilih berbelanja di Summarecon Mall Bekasi dengan memberikan pelayanan yang baik kepada konsumen, menyediakan tenaga penjual yang ramah dan baik, menciptakan tata letak yang rapi, harga yang terjangkau, menciptakan suasana yang aman. suasana dan nyaman, dan melakukan one stop service. Dengan adanya strategi pemasaran One Stop Shopping yang diberikan/dibuat oleh Summarecon Mall Bekasi dapat meningkatkan penjualan dan berdampak positif terhadap penjualan, serta konsumen merasa terbantu dan memberikan respon yang positif terhadap pelayanan yang diberikan oleh Summarecon Mall Bekasi.
Co-Authors Andreas Pieter Tresia Tresia