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All Journal JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Riwayat: Educational Journal of History and Humanities
Sfenrianto Sfenrianto
Information Systems Management Department, BINUS Graduate Program – Master of Information System Management, Bina Nusantara University
Humanities Education Social Sciences

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Factors That Influence The Success Of XYZ E-Commerce Using Delone And Mclean Model: A Systematic Literature Review Edwin Edwin*; Sfenrianto Sfenrianto
JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Vol 8, No 4 (2023): Agustus, Social Religious, History of low, Social Econmic and Humanities
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jimps.v8i4.27375

Abstract

XYZ is a retail B2C e-commerce subsidiary of ASD group. XYZ provides home living and furniture goods such as kitchen equipment, furniture, electronics, etc. XYZ is established since 2016 and has already served 2,5 million customers and 5000 daily average orders since then. However, not all customers have positive experience in using XYZ to purchase their needs. This is caused by various factors in XYZ IS and business. Therefore, this research will discover the factors that significantly impact the success of XYZ using the latest DeLone and McLean IS Success Model. This Systematic Literature Review aims to study variables and indicators used in similar previous research to enrich the indicators obtained from survey results to XYZ customers. The results of this Systematic Literature Review are variables and indicators that will be used to measure this study, and there is 1 new indicator specific to this study, namely Personalized Service Quality. The discovery of this new indicator is based on the services offered by XYZ where customers can choose service methods according to customer convenience.
Analysis Of Factors Affecting The Use Of Bibit Investment Application Bobby Irawan*; Sfenrianto Sfenrianto
Riwayat: Educational Journal of History and Humanities Vol 6, No 3 (2023): Social, Political, and Economic History
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v6i3.34061

Abstract

The development of financial technology, especially in investment, is growing fast. The purpose is to make users more efficient and effective in terms of investment. This study aims to determine and analyze the factors that influence the use of applications from Bibit as an investment application specialized in mutual funds and government bonds. Research method using Technology Acceptance Model (TAM) with some modification in the variables based on the problem faced by the application. The variables used are perceived ease of use, perceived usefulness, responsiveness, perceived risk, social influence, financial literacy, behavioral intention to use, and actual system use. This quantitative research uses questionnaires to 110 Bibit users across Indonesia. The results of the questionnaires will be compiled into combined data to conduct testing on data using validity and reliability tests. Statistical method used with SmartPLS. The results of this study show that the variables perceived ease of use, perceived usefulness, and social influence do not affect the use of the Bibit application. Bibit users are more influenced by financial matters and risks that may arise of using the application. Therefore, the variables of financial literacy and perceived risk have a significant effect with the variables of behavioral intention to use. One of the interesting things about this study is that the variable responsiveness affects perceived usefulness and perceived ease of use variables. It indicates that the ability of the application and the handling of problems from customer service team can affect the perception of usability and ease of application. This study also shows that the behavioral intention to use variable affects the actual use of the application by the user which is denoted by the actual system use variable.
Co-Authors Bobby Irawan* Edwin Edwin*