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All Journal INFORMAL: Informatics Journal INFORMASI (Jurnal Informatika dan Sistem Informasi)
Agyl Ardi Rahmadi
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Computer Science & IT

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Analisis Kesenjangan Antara Pengguna dan Penyedia Elitag Yusrida Muflihah; Agyl Ardi Rahmadi; Jessica Angelina Gatur; Ahmad Alfianto
INFORMAL: Informatics Journal Vol 8 No 2 (2023): Informatics Journal (INFORMAL)
Publisher : Faculty of Computer Science, University of Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/isj.v8i2.29548

Abstract

The Elitag service is a single point of application used by University Lecturers on August 17 1945 to provide teaching through courage to students. Elitag Services has a role in helping lecturers deliver material, conduct attendance and discussions boldly. Elitag's services have increasingly gained value since distance lectures were held during the Covid-19 pandemic. However, the provision of Elitag services cannot be separated from several problems, including: 1) there is a gap between the expectations and perceptions of Elitag service users, 2) the Service Level Agreement (SLA) for Elitag services does not yet explain service requirements regarding capacity, performance and service availability, 3 ) minimum level of service evaluation. Seeing this problem, it is necessary to carry out an error analysis among Elitag service users and Elitag service providers. This research focuses on Service Level Management (SLM) which can ensure that agreements made are in accordance with customer needs, meetings between Elitag Service users and Elitag Service providers can be minimized. Referring to ITIL, the first stage that needs to be carried out is to conduct a survey using the SERVQUAL method to determine the expectations and perceptions of service users, then review the current conditions of Elitag Service SLM based on the dimensions of the SERVQUAL method. The research results show that there is a gap between the expectations and perceptions of service users, namely that the expectations of service users are higher but not in accordance with the perceptions of service users. This is indicated by the overall average score of -0.58, with the highest gap score in the responsiveness dimension (-0.73) and the lowest gap score in the Tangibles dimension (-0.43). This score shows that there is a gap but it is not significant
Sistem Informasi Berbasis Web untuk Efisiensi Bisnis Pengendalian Hama Nur Ibrahim, Alif Ramadhan; Agyl Ardi Rahmadi; Yusrida Muflihah
INFORMASI (Jurnal Informatika dan Sistem Informasi) Vol 17 No 1 (2025): INFORMASI (Jurnal Informatika dan Sistem Informasi)
Publisher : LPPM STMIK Indonesia Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37424/informasi.v17i1.357

Abstract

CV Tata Sinar Gemilang adalah perusahaan yang bergerak di bidang pengendalian hama dan menghadapi beberapa tantangan operasional, seperti ketidakefektifan pencatatan data pelanggan yang masih dilakukan secara manual, jadwal penanganan yang padat, serta ketidakjelasan estimasi harga bagi pelanggan. Masalah ini berpotensi menghambat efisiensi operasional dan kualitas layanan perusahaan. Penelitian ini bertujuan untuk mengembangkan sistem informasi berbasis web guna meningkatkan efisiensi bisnis pengendalian hama. Sistem ini dikembangkan menggunakan React sebagai framework utama, dengan fitur utama berupa katalog estimasi harga, sistem penjadwalan treatment yang dapat diakses oleh perusahaan dan pelanggan, serta sistem pengelolaan data pelanggan yang lebih terstruktur. Metode yang digunakan dalam penelitian ini mencakup pengembangan perangkat lunak berbasis pendekatan waterfall, dengan tahapan analisis kebutuhan, desain sistem, implementasi, dan pengujian. Pengujian sistem dilakukan menggunakan black box testing untuk memastikan fungsionalitas sistem serta User Experience Questionnaire (UMUX) untuk menilai tingkat kenyamanan pengguna dalam mengoperasikan sistem. Hasil penelitian menunjukkan bahwa sistem yang dikembangkan mampu meningkatkan efisiensi dalam pencatatan data pelanggan, mempercepat proses penjadwalan layanan, serta memberikan pengalaman pengguna yang lebih baik berdasarkan hasil evaluasi UMUX. Dengan demikian, implementasi sistem ini diharapkan dapat meningkatkan kualitas layanan, mengoptimalkan operasional perusahaan, serta memberikan solusi digital yang lebih modern bagi industri pengendalian hama.
Co-Authors Ahmad Alfianto Jessica Angelina Gatur Muflihah, Yusrida Nur Ibrahim, Alif Ramadhan