Article Per Year (5 Year)
p-Index From 2021 - 2026
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This Author published in this journals
All Journal Indonesian Journal of Business Analytics (IJBA) International Journal of Business and Applied Economics (IJBAE) Trending: Jurnal Manajemen dan Ekonomi
Sahala Manalu
Universitas Ma Chung Malang
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The Influence of Trust, Technology Understanding, and Interconnected Network on the Digital Banking Services Usage in Pujiharjo Village, Tirtoyudo Subdistrict Hartomy Akbar Basory; Sahala Manalu; Dhella Ayu Saputri
Indonesian Journal of Business Analytics Vol. 3 No. 4 (2023): August 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijba.v3i4.5159

Abstract

Digital banking is a medium for customers to facilitate transaction activities. Through this, there are several variables that can affect the use of digital banking, namely trust, technology understanding, and interconnected networking. The aim of this study is to find out how confidence, technology understanding, and interconnected networking influence the use of digital banking services. The population and samples in this study were the Pujiharjo rural community, where the sample used a non-probability sample with a type of purposive sampling compared to 81 respondents through the spread of the questionnaire. The classic assumption test tools on SPSS used in this study are normality, homocadasthesity, non-multicolinerity, and linearity. The study concluded that the trust variables, the technology understanding, and the interconnected network have a positive impact on the use of digital banking.
The Influence of Compensation, Work Environment, and Workload on Turnover Intention Phenomena at Royal Orchid Garden Hotel Sahala Manalu; Felik Sad Windu Wisnu Broto; Ameilia Magdalena Kristiyani
International Journal of Business and Applied Economics Vol. 2 No. 4 (2023): July 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijbae.v2i4.5261

Abstract

Turnover intention refers to the employee's voluntary or involuntary intention to leave the job. There are several variables that influence the level of intention to leave: compensation, work environment, and workload. The purpose of this study is to determine how compensation, work environment, and workload influence retirement intentions at the Royal Orchid Garden Hotel. The population and sample for this study are employees of the Royal Orchid Garden Hotel, and the sampling method used is nonprobability sampling. The number of study samples is 38, and data are collected by distributing questionnaires. A data analysis technique using multiple regression As a result, it was found that compensation, work environment, and workload all affected turnover intention. Work environment has a positive and significant impact on turnover intentions, whereas compensation and workload have a negative impact on turnover intentions.
Pengaruh Perceived CRM Capability terhadap Purchase Intention pada Penggemar Klub Sepak Bola: Peran Mediasi Fan Engagement dan Moderasi Privacy Concern Vincenzo Hiroshi; Peter Remy Yosy Pasla; Teofilius Karnalim; Sahala manalu; I Gusti Ngurah Agung Arya Bhakta Narayana
Trending: Jurnal Manajemen dan Ekonomi Vol. 4 No. 3 (2026): Juli: Trending: Jurnal Manajemen dan Ekonomi
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/trending.v4i3.7094

Abstract

This study aims to analyze the influence of Perceived Customer Relationship Management (CRM) Capability on the Purchase Intention of football club fans, with Fan Engagement as a mediating variable and Privacy Concern as a moderating variable. The modern football industry treats fans as strategic assets who contribute financially through tickets, merchandise, and digital content, making a club's ability to manage data-driven fan relationships highly crucial. This research employs an explanatory quantitative approach with a cross-sectional design. Respondents are fans of professional football clubs in Indonesia who actively interact through the clubs' digital platforms, with a minimum target of 150 respondents selected using a purposive sampling technique. Data were collected via an online questionnaire utilizing a 1-5 Likert scale and analyzed using Structural Equation Modeling based on Partial Least Squares (PLS-SEM) through SmartPLS 4.0, which includes outer model evaluation, inner model evaluation, mediation testing (bootstrapping indirect effect), and moderation testing (product indicator approach). The results are expected to provide theoretical contributions in the form of empirical evidence regarding the psychological mechanisms linking CRM Capability with fan consumption behavior in an emerging market, while simultaneously offering practical guidance for Indonesian football club management in designing effective, responsible, and sustainable digital CRM strategies.
Co-Authors Ameilia Magdalena Kristiyani Dhella Ayu Saputri Felik Sad Windu Wisnu Broto Hartomy Akbar Basory I Gusti Ngurah Agung Arya Bhakta Narayana Peter Remy Yosy Pasla Teofilius Karnalim Vincenzo Hiroshi