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All Journal International Journal of Business and Applied Economics (IJBAE)
Dhiya Agung Priambodo
Management Study Program, Faculty of Economics and Business, Universitas Pembangunan Nasional “Veteran” East Java
Decision Sciences, Operations Research & Management

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Trust and Organizational Culture as a Driver of Relational Capital to Organizational Performance in BPJS Ketenagakerjaan Surabaya Region Dhiya Agung Priambodo; Gendut Sukarno
International Journal of Business and Applied Economics Vol. 2 No. 4 (2023): July 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijbae.v2i4.5525

Abstract

This study aims to determine trust and organizational culture as drivers of Relational Capital and organizational performance in the BPJS Ketenagakerjaan Surabaya region. This study was conducted at the company BPJS Ketenagakerjaan Surabaya region with a total population and a sample of 50 employees. The Data in this study is the primary data obtained through interviews, questionnaires, and observations. Data analysis and analysis tools used in this study are Structural Equation Modeling and Partial Least Squares analysis tools. The results of this study indicate that both Trust and organizational culture are able to influence Relational Capital so that it can drive organizational performance. Improved organizational performance is evidenced by the higher level of trust participants have in the organization, the good organizational culture, and the establishment of a good level of Relational Capital.
Co-Authors Gendut Sukarno