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All Journal Damianus Journal of Medicine JKKI : Jurnal Kedokteran dan Kesehatan Indonesia
Mohammad Tegar Indrayana
Departement Of Forensic And Medicolegal Faculty Of Medicine, Universitas Riau, Pekanbaru
Health Professions Medicine & Pharmacology Public Health

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Development of clinical forensic service quality questionnaire based on SERVQUAL Dedi Afandi; Merita Arini; Nur Hidayah; Tika Mutia; Mohammad Tegar Indrayana
JKKI : Jurnal Kedokteran dan Kesehatan Indonesia JKKI, Vol 13, No 3, (2022)
Publisher : Faculty of Medicine, Universitas Islam Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20885/JKKI.Vol13.Iss3.art9

Abstract

Background: Measuring service quality is an effort to assess and evaluate service performance. Currently, the measurement of clinical forensic service quality has never been done. There is no instrument for measuring service quality for clinical forensic patients. Objectives: This study aims to collect valid evidence of a modified questionnaire to measure clinical forensic service quality. Methods: This study protocol followed three phases from the World Health Organization guidelines on translating and adapting instruments for substance abuse. The study was conducted at Bhayangkara Hospital Pekanbaru, with ten respondents in phase pretesting and thirty in phase evaluation of the internal structure. The questionnaire developed was from the original version of SERVQUAL, consisting of 5 dimensions (reliability, responsiveness, assurance, empathy, and tangible) and 22 items with a five Likert scale. Content validity, response process, and internal structure are applied to collect valid evidence.Results: A modified SERVQUAL questionnaire was obtained for clinical forensic patients with 22 items through an expert panel and respondent interview. The majority had high validity (item to total correlation coefficient r > 0.6). This final version showed excellent internal consistency (Cronbach alpha 0.956). Conclusion: The final version of the modified SERVQUAL for clinical forensic service quality questionnaire has sufficient validity evidence for its content, response process, and some part of its internal structure, namely item to total correlation and reliability.
Doctor's role in determining wounds qualification of terrorism victims Mohammad Tegar Indrayana; Annisa Ulfa; Nurul Afrilla Ridwan; Auni Afikah; Anytia Zulfa Khasanah
Bahasa Indonesia Vol 22 No 1 (2023): Damianus Journal of Medicine
Publisher : Atma Jaya Catholic University of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/djm.v22i1.3377

Abstract

Introduction: The terms terrorist (perpetrator) and terrorism (action) are derived from the Latin word “terrere” which means to shake or vibrate. The European Convention first discussed the definition of terrorism on the Suppression of Terrorism (ECST) in Europe in 1977; there was a paradigm expansion in the meaning of Crime against State to Crime against Humanity. Crime against Humanity includes criminal acts committed to create a situation that causes individuals, groups, and the general public to be in a tense atmosphere. Necessary to have a clinical forensic examination to determine the degree of injury suffered by victims of terrorist criminal acts as a reference for providing compensation from the state. Case Report: On Friday, October 23rd, 2020, at 09.25 a.m. at the Bhayangkara Hospital Emergency Installation, examinations were conducted on 4 men. The basis for the examination is based on a written request from the LPSK with the number: R-1176/1a.5.1/LPSK/10/2020 on October 21st, 2020. Discussion: There is a mechanism in the forensic examination for the victims of terrorism crimes. The process for obtaining compensation can be submitted by victims of terrorism crimes, their families, or their heirs. LPSK will conduct a substantive examination and calculate the losses suffered by victims of terrorism crimes. Conclusion: Regarding the provisions of these laws and regulations, the Indonesian Forensic Doctors Association (PDFI) cooperates with LPSK, as stated in the cooperation agreement. Key Words: doctor’s role, wound qualification, terrorism victims.
Co-Authors Annisa Ulfa Anytia Zulfa Khasanah Auni Afikah Dedi Afandi Merita Arini Nur Hidayah Nurul Afrilla Ridwan Tika Mutia