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All Journal Jurnal Ilmu dan Riset Akuntansi Prosiding Simposium Nasional Manajemen dan Bisnis
Indra Suwanto, Indra
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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ANALISIS CRITICAL SUCCESS FACTORS DALAM MENILAI KINERJA LAYANAN YDSF SURABAYA Suwanto, Indra
Jurnal Ilmu dan Riset Akuntansi (JIRA) Vol 3, No 6 (2014)
Publisher : STIESIA

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Abstract

The purpose of this research is to analyze and to find out how great the influence of Critical Success Factors in assessing service performance at Yayasan Dana Sosial Al Falah Surabaya. Qualitative method is carried out in this research as the research method. The indicators of the Critical Success Factors in this research are: service quality, community satisfaction, and productivity. The result of the discussion is that service quality is assessed by using Community Satisfaction Index value is calculated by using the weighted average value based on the decree of State Minister of Empowerment of State Apparatus Number: KEP/25/M.PAN/2/2004 each public service element at YDSF. The result of index score is 3.21 and the converted community satisfaction index score is 80.25 which are the category of good service quality. The result shows that there is a good improvement of performance. Productivity uses two standards for i.e.: manpower productivity and machine productivity. The average of manpower productivity in 2011 is 2004.55 and the average of manpower productivity in 2012 is 2091.84, it is considered to be quite good since each year the employees can increase their services in serving the donors and community. While the average of machine productivity (computer) in 2011 is 55.125 and the average of machine productivity (computer) in 2012 is 57.526. it can be considered to be quite good since each year the object which is served increases so it can work efficient and effectively.Keywords: Service Quality, Community Satisfaction, and Productivity Level
ANALISIS KAUSALITAS PENJUALAN REGULER DAN PENJUALAN KONSINYASI SERTA HARGA POKOK PENJUALAN TERHADAP LABA PADA APOTEK K-24 GURAH Suwanto, Indra; Zaman, Badrus; Faisol, Faisol
Prosiding Simposium Nasional Manajemen dan Bisnis Vol. 2 (2023): Simposium Manajemen dan Bisnis
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/v83cq685

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui penjualan reguler, penjualan konsinyasi dan harga pokok penjualan berpengaruh terhadap laba operasi dalam jangka pendek dan jangka panjang serta untuk mengetahui hubungan kausalitas antar variabel penelitian. Metode yang digunakan dalam penelitian ini adalah Vector Error Correction Model dengan menggunakan program STATA 17. Hasil penelitian menunjukkan bahwa penjualan reguler berpengaruh signifikan dalam jangka pendek dan jangka panjang terhadap laba operasi, penjualan konsinyasi berpengaruh signifikan dalam jangka pendek maupun jangka panjang terhadap laba operasi dan harga pokok penjualan berpengaruh signifikan dalam jangka pendek maupun jangka panjang terhadap laba operasi. Selanjutnya didapatkan hasil bahwa tidak terdapat hubungan kausalitas timbal balik antar variabel penelitian berdasarkan uji kausalitas granger, akan tetapi terdapat hubungan satu arah pada variabel penjualan reguler dengan laba operasi dan harga pokok penjualan dengan laba operasi.
Co-Authors Badrus Zaman Faisol Faisol