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All Journal Jurnal Ilmiah Metansi (Manajemen dan Akuntansi) Profit: Jurnal Manajemen, Bisnis dan Akuntansi Jurnal Manajemen Kreatif dan Inovasi
Fitri Kumalasari
Universitas Sembilanbelas November
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Pendidikan Dan Pelatihan Terhadap Kinerja Pegawai Di Komisi Pemilihan Umum Kabupaten Bombana Lusi Khairunnisa; Fitri Kumalasari; Niar Astaginy
Profit: Jurnal Manajemen, Bisnis dan Akuntansi Vol. 2 No. 4 (2023): November : Profit : Jurnal Manajemen, Bisnis dan Akuntansi
Publisher : UNIVERSITAS MARITIM AMNI SEMARANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/profit.v2i4.1386

Abstract

This study aims to determine: (1) the effect of education on employee performance in Bombana Regency General Election Commission employees. (2) the effect of training on employee performance in Bombana District Election Commission employees. This research uses a quantitative approach. Collecting data in this study using observation, documentation, and questionnaires. The population of this research is the employees of the General Election Commission of Bombana Regency. While the sample of this study amounted to 33 people. Testing research instruments using validity and reliability tests with SPSS 25.0. The data analysis technique used in this study is the measurement model test (outer model) and the structural model test (inner model) with Smart PLS 3.0. Based on the results of the study it is known that there is a positive and significant influence between the Education variable on Employee Performance in Bombana District Election Commission employees which is shown by a t-statistic value of 0.442 with a P-Value of 0.659. While the variable Training on Employee Performance for the General Election Commission employees of Bombana Regency has a positive and significant effect as shown by the t-statistic value of 3.369 with a P-Value of 0.001.
Pengaruh Dimensi Service Quality Terhadap Kepuasan Pelanggan Rumah Sakit Benyamin Guluh (RSBG) Kolaka Karmila Karmila; Ismanto Ismanto; Fitri Kumalasari
Jurnal Manajemen Kreatif dan Inovasi Vol. 1 No. 4 (2023): Oktober : Jurnal Manajemen Kreatif dan Inovasi
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmki-widyakarya.v1i4.1293

Abstract

The objectives of this research are to determine the following: (1) Tangible influence on Kolaka RSBG customer satisfaction, (2) Reliability influence on Kolaka RSBG customer satisfaction, (3) Responsiveness influence on Kolaka RSBG customer satisfaction, (4) Assurance influence on Kolaka RSBG customer satisfaction, and (5) Empathy influence on Kolaka RSBG customer satisfaction. The sample in this research has 122 respondens, which used the sampling technique known as incidental sampling. Instrumen in this research used validity tests and reliability tests with SPSS 22.0. Research data analysis techniques used the Structural Equation Method Modeling (SEM-PLS) with SmartPLS 4.0. Based on the results of the research, it could be conculed that while Tangible variables had a positive and significant impact on customer satisfaction, as shown by their T-Statistic value of 3.667 and P-Values of 0.000, the Reliability variable’s impact on customer satisfaction has both positive and significant.This is shown by their T-Statistic value of 0,079 and P-Value of 0,469. With a T-Statistic value of 2.695 and P-Value of 0.004, the variable Responsiveness had a positive and significant impact on customer satisfaction, whereas the variable assurance had a negative and negligible impact. The Empathy variable had a positive and substantial impact on Customer Satisfaction , as shown by a T-Statistic value of 1.647 and P-Values of 0.050. Customer are indicated by a T-Statistic value of 0.867 and P-Values of 0,185.
Pengaruh Dimensi Service Quality Terhadap Kepuasan Pelanggan Rumah Sakit Benyamin Guluh (RSBG) Kolaka Karmila Karmila; Ismanto Ismanto; Fitri Kumalasari
Jurnal Manajemen Kreatif dan Inovasi Vol. 1 No. 4 (2023): Oktober : Jurnal Manajemen Kreatif dan Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jmki-widyakarya.v1i4.1293

Abstract

The objectives of this research are to determine the following: (1) Tangible influence on Kolaka RSBG customer satisfaction, (2) Reliability influence on Kolaka RSBG customer satisfaction, (3) Responsiveness influence on Kolaka RSBG customer satisfaction, (4) Assurance influence on Kolaka RSBG customer satisfaction, and (5) Empathy influence on Kolaka RSBG customer satisfaction. The sample in this research has 122 respondens, which used the sampling technique known as incidental sampling. Instrumen in this research used validity tests and reliability tests with SPSS 22.0. Research data analysis techniques used the Structural Equation Method Modeling (SEM-PLS) with SmartPLS 4.0. Based on the results of the research, it could be conculed that while Tangible variables had a positive and significant impact on customer satisfaction, as shown by their T-Statistic value of 3.667 and P-Values of 0.000, the Reliability variable’s impact on customer satisfaction has both positive and significant.This is shown by their T-Statistic value of 0,079 and P-Value of 0,469. With a T-Statistic value of 2.695 and P-Value of 0.004, the variable Responsiveness had a positive and significant impact on customer satisfaction, whereas the variable assurance had a negative and negligible impact. The Empathy variable had a positive and substantial impact on Customer Satisfaction , as shown by a T-Statistic value of 1.647 and P-Values of 0.050. Customer are indicated by a T-Statistic value of 0.867 and P-Values of 0,185.
Pengaruh Work-Life Balance Dan Kompensasi Terhadap Kinerja Perawat (Studi Pada Rs. Antam Pomalaa) Ismanto Ismanto; Fitri Kumalasari; Feby Febrianti Febrianti
Jurnal Ilmiah METANSI ”Manajemen dan Akuntansi” Vol 7 No 1 (2024): Jurnal Ilmiah Metansi (Manajemen dan Akuntansi)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Lamappapoleonro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57093/metansi.v7i1.248

Abstract

This research aims to determine: (1) The effect of Work-Life Balance on nurse performance (Study at Antam Pomalaa Hospital). (2) The Effect of Compensation on Nurse Performance (Study at Antam Pomalaa Hospital). This research uses a quantitative method approach. Data collection in this research used observation, documentation and questionnaires. The population of this study were all nurses at Antam Pomalaa Hospital. Meanwhile, the sample for this study consisted of 34 nurses, the sample was determined using census techniques. Research instrument testing uses validity and reliability tests with SPSS 25.0. The data analysis technique used in this research is Structural Equation Modeling (SEM) based on Partial Least Square (PLS) through measurement model testing (outer model) and structural model testing (inner model) with Smart PLS 3.0. Based on the research results, it is known that the Work-Life Balance variable has a positive and significant effect on Nurse Performance as indicated by a P-Values ​​value of 0.023. And the Compensation variable also has a positive and significant effect on Nurse Performance, this is indicated by a P-Values ​​value of 0.000.
Co-Authors Feby Febrianti Febrianti Ismanto Ismanto Karmila Karmila Lusi Khairunnisa Niar Astaginy