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All Journal Jurnal Manajemen Dirgantara Jurnal Publikasi Ekonomi dan Akuntansi
Anita Nur Masyi'ah
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Transportation

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ANALISIS STRATEGI PELAYANAN PRIMA (SERVICE EXCELLENCE) PERSONEL AVIATION SECURITY BANDAR UDARA SENTANI Anita Nur Masyi'ah; Joel Yulian Sembiring
Jurnal Manajemen Dirgantara Vol 16 No 1 (2023): Jurnal Manajemen Dirgantara, Juli 2023
Publisher : Sekolah Tinggi Teknologi Kedirgantaraan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56521/manajemen-dirgantara.v16i1.828

Abstract

Dalam menjaga keamanan penerbangan setiap bandar udara harus memiliki suatu unit kerja yang menjamin keselamatan dan kenyamanan pengguna jasa dengan menerapkan pelayanan pengamanan yang prima. Tujuan dari penelitian ini adalah untuk mengetahui pelayanan prima (service excellence) personel Aviation Security di Bandar Udara Sentani dan strategi pelayanan prima (service excellence) yang diterapkan oleh personel Aviation Security untuk menjamin kualitas kinerja personel Aviation Security di Bandar Udara Sentani – Jayapura. Penelitian ini menggunakan metode penelitian kualitatif yang dilakukan pada bulan Januari-Februari 2023 di Bandar Udara Sentani. Penelitian ini dilakukan kepada unit Aviation Security dengan menggunakan teknik pengumpulan data wawancara, observasi, dokumentasi, dan studi pustaka. Analisis data yang digunakan peneliti yaitu reduksi data, penyajian data, dan penarikan kesimpulan. Untuk Memeriksa keabsahan data peneliti menggunakan triangulasi sumber, triangulasi teknik, dan triangulasi waktu. Hasil yang didapati melalui penelitian ini yaitu mengkaji pelayanan prima yang diterapkan oleh seluruh personel Aviation Security di Bandara Sentani, dengan membahas teori konsep pelayanan prima menurut Barata (2003). berdasarkan 6 unsur “A” sebagai berikut; Kemampuan (Ability), Sikap (Attitude), Kegiatan (Activity), Penampilan (Appearance), Perhatian (Attention) dan Tanggung Jawab (Responsibility) sedangkan strategi pelayanan prima menurut Barata (2006) dimana dapat digambarkan pelayanan prima, melalui konsep s-e-r-v-i-c-e antara lain; S (Self Awareness), E (Enthusiasm), R (Reform), V (value), I (Impressive), C (Care), E (Evaluation), sehingga dapat dijelaskan bahwa strategi pelayanan keamanan penerbangan yang diterapkan personil aviation security kepada pengguna jasa bandar udara telah dilakukan sesuai aturan SOP yang berlaku di unit pengamanan bandar udara dan juga sesuai dengan teori yang digunakan penulis.
ANALISIS UPAYA PEMULIHAN DAN PENINGKATAN KEGIATAN OPERASIONAL BANDARA H. HASAN AROEBOESMAN ENDE PASCA PANDEMI COVID-19 Tesa oktaviani nua; Anita Nur Masyi'ah
Jurnal Publikasi Ekonomi dan Akuntansi Vol. 3 No. 2 (2023): Mei: Jurnal Publikasi Ekonomi dan Akuntansi (JUPEA)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jupea.v3i2.1078

Abstract

Since early March 2020, the Covid 19 pandemic has hit Indonesia and brought a major disaster to the world of aviation. This is evidenced by the drastic decrease in the number of passengers and aircraft at Ende Airport. Travel requirements and PSBB policies discourage people from traveling by air. Ende Airport's operational activities have decreased drastically due to the Covid 19 pandemic. This study aims to find out what efforts have been made to recover and increase operational activities after the Covid 19 pandemic and what obstacles have become obstacles in efforts to implement recovery and increase operational activities at H. Hasan Aroeboesman Ende after Covid-19.pandemic. The research was conducted qualitatively using primary and secondary data. Efforts to restore and increase Ende Airport operational activities after the Covid-19 pandemic are efforts originating from Ende Airport to improve and restore its airport operations after the Covid-19 pandemic. This study uses qualitative methods, obtained from primary and secondary data. Primary data is done by data, observation, interviews, and secondary data is done by documentation and literature study. This research was carried out at Ende Airport in August and September 2022. The results of this research are Ende Airport's efforts to improve and restore its post-pandemic airport operations, including: carrying out promotions, trying to create new flight routes, preparing places for rapid tests and coordinating with the local health office to administer vaccines. The obstacles that hinder this effort are the high ticket prices, the views of the public who are still worried about using air transportation services due to the Covid 19 pandemic and a lack of understanding about the requirements for people's travel by air transportation.
Co-Authors Joel Yulian Sembiring Tesa oktaviani nua