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All Journal Jurnal Sosial dan Teknologi Jurnal Manajemen Pendidikan
Roozana Maria Ritonga
Universitas Bunda Mulia, Tangerang, Indonesia
Humanities Civil Engineering, Building, Construction & Architecture Engineering Environmental Science Law, Crime, Criminology & Criminal Justice

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Pengaruh Motivasi Kerja Terhadap Kepuasan Karyawan Front Office Departemen Di Sheraton Grand Jakarta Gandaria City Yehezkiel Yehezkiel; Roozana Maria Ritonga
Jurnal Sosial Teknologi Vol. 3 No. 7 (2023): Jurnal Sosial dan Teknologi
Publisher : CV. Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jurnalsostech.v3i7.860

Abstract

Perkembangan pariwisata di Indonesia seiring berjalannya waktu mengalami peningkatan yang signifikan baik dalam segi kunjungan dari wisatawan lokal maupun mancanegara. Hal ini didukung dengan peningkatan akomodasi pariwisata salah satunya yaitu perhotelan. Pada daerah DKI Jakarta sendiri, tingkat pertumbuhan usaha perhotelan berjumlah 402 hotel pada tahun 2022. Jakarta Selatan merupakan daerah dengan posisi kedua yang memiliki jumlah hotel terbanyak di Jakarta, yang dimana pada posisi pertama sendiri diposisikan oleh Jakarta Pusat. Secara garis besar pertumbuhan hotel di Jakarta sendiri lebih banyak diisi oleh hotel berbintang. Satu dari beberapa hotel bintang lima yang terletak di Jakarta Selatan yaitu Sheraton Grand Jakarta Gandaria City. Didalam sebuah hotel terdapat beberapa departemen, salah satunya Front Office Departement. Departemen ini menjadi salah satu departemen yang perannya sangat penting di sebuah hotel, karena departemen ini menjadi gerbang terdepan dan menjadi jantung hotel yang menghubungkan semua departemen. Maka karena itu dibutuhkan kerjasama yang baik antara pemimpin dan bawahannya. Salah satu faktor pendorong untuk membuat pegawai melakukan pekerjaan dengan maksimal untuk mencapai tujuan perusahaan adalah motivasi dan terpenuhinya kepuasan kerja. Penelitian ini memiliki tujuan untuk mengetahui apakah motivasi kerja, mempunyai pengaruh terhadap kepuasan karyawan front office departemen di Sheraton Grand Jakarta Gandaria City Hotel. Jenis penelitian ini adalah kuantitatif, dengan menggunakan kuesioner yang dibagikan melalui Google Form kepada 56 responden, setalah itu data diolah menggunakan applikasi SPSS versi 26. Pada penelitian ini terdapat beberapa metode yaitu: uji validitas, uji reliabilitas, uji normalitas, uji heterokedastisitas, uji t, uji regresi linear sederhana, dan uji koefisien determinasi. Hasil penelitian ini menunjukan bahwa hasil dari uji t motivasi kerja secara signifikan memiliki pengaruh kepada kepuasan karyawan front office departemen di Sheraton Grand Jakarta Gandaria City Hotel. Dan pada uji koefisien determinasi diperoleh hasil bahwa variabel motivasi kerja memiliki kemampuan sebesar 20,5% untuk mempengaruhi variabel kepuasan karyawan, sisanya dipengaruhi oleh faktor-faktor lain di luar variabel dalam penelitian ini
Analisis Pelestarian Warisan Budaya Cina Benteng Melalui Museum Benteng Heritage Kota Tangerang Clarista Pundarika; Roozana Maria Ritonga
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 02 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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Abstract

ANALYSIS OF CINA BENTENG CULTURAL HERITAGE PRESERVATION THROUGH MUSEUM BENTENG HERITAGE TANGERANG CITY Beneath the rapid development of Tangerang City lies a cultural heritage on the verge of being forgotten: the identity of the Cina Benteng community, a Chinese Peranakan group that has acculturated with local society since the 17th century. Museum Benteng Heritage stands as the first Chinese Peranakan museum in Indonesia, located in the Pasar Lama area, serving as one of the last bastions for the survival of this culture. This study aims to analyze the cultural heritage preservation efforts undertaken by Museum Benteng Heritage, while identifying the challenges faced and their respective mitigation strategies. This study employs a descriptive qualitative approach, with data collected through semi-structured interviews, direct observation, and documentation. Informants include the museum founder, Cina Benteng cultural experts, museum guides, and tourists selected through purposive sampling, with data validity tested via source triangulation. The results indicate that Museum Benteng Heritage actively and comprehensively implements cultural preservation, encompassing the physical conservation of historic heritage buildings, artifact collection management as a living cultural documentation center, historical narrative presentation through interactive tours, community-engaged cultural programs, and the utilization of digital technology as an educational medium. Conversely, the museum faces real challenges, including area conditions that do not fully support cultural tourism comfort, low awareness among some local community members, limited promotional reach to the younger generation, and managerial dependence on a single individual. This study confirms that museums are living spaces continuously striving to pass down cultural identity. Its sustainability requires genuine collaboration between museum management, local government, cultural communities, and society.
Analysis Of Constraints And Challenges In Optimizing Education And Facillities At The Multatuli Museum Grace Netania Nauli Panjaitan; Roozana Maria Ritonga
JURNAL MANAJEMEN PENDIDIKAN Vol. 14 No. 02 (2026): Jurnal Manajemen Pendidikan (SI)
Publisher : Universitas Pakuan

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Abstract

The Multatuli Museum in Rangkasbitung is a historical museum that serves as a means of public education about Eduard Douwes Dekker, anti-colonial thought, and the history of Lebak Regency. In its implementation, the museum still faces various obstacles and challenges in optimizing the quality of education and facilities for visitors. The study, entitled "Analysis of Obstacles and Challenges of the Multatuli Anti-Colonialism Museum in Optimizing Education and Facilities in Rangkasbitung," aims to identify the obstacles, challenges, and efforts made by the museum in improving the quality of education and museum facilities. This study used qualitative methods with data collection techniques through interviews, observation, documentation, and literature studies. The research informants numbered six people consisting of the head of the museum, the Lebak Regency Culture and Tourism Office, educators, museum staff, and visitors. The results of the study indicate that the main obstacles include the limited number of educators, the less than optimal quality of educators, limited supporting facilities, suboptimal accessibility for people with disabilities, and limited space capacity. Efforts undertaken include revitalizing the museum, increasing the capacity of educators, and developing more friendly and comfortable facilities for visitors.
Co-Authors Clarista Pundarika Grace Netania Nauli Panjaitan Yehezkiel Yehezkiel