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Maya Citra
Sekolah tinggi ekonomi dan bisnis Islam ( stebis) Al-Ulum Terpadu Medan
Education

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Pengaruh Kualitas Layanan Perangkat Desa Dan Penanganan Keluhan Terhadap Kepuasan Masyarakat Desa Sei Suka Deras Maya Citra
Journal on Education Vol 6 No 1 (2023): Journal On Education: Volume 6 Nomor 1 Tahun 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v6i1.4224

Abstract

This study aims to determine the effect of village service quality and complaint handling on the satisfaction of the people of Sei Suka Deras Village. This type of research is quantitative descriptive and obtains data by distributing questionnaires to respondents who were sampled in this study and then the data is processed using SPSS (Statistical Product). and Service Solutions) version 25.00. This study used a sample of 98 respondents from the Sei Suka Deras Village community. The test tools used are instrument test and classical assumption test. From this study it can be concluded that based on the results of the analysis of hypothesis 1 is accepted, meaning that the Service Quality Variable (X1) has an effect on the Community Satisfaction Variable (Y). hypothesis 2 is accepted, meaning that the Complaint Handling Variable (X2) has an effect on the Community Satisfaction Variable (Y). hypothesis 3 is accepted, meaning that the Service Quality Variable (X1), and the Complaint Handling Variable (X2) have a simultaneous (simultaneous) effect on the Community Satisfaction Variable (Y).
Pengaruh Stok Produk, Lokasi Dan Suasana Toko Terhadap Keputusan Pembelian Di Indomaret Sm Raja Jl. Deblod Sundoro Kota Tebing Tinggi Maya Citra
Journal on Education Vol 6 No 1 (2023): Journal On Education: Volume 6 Nomor 1 Tahun 2023
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v6i1.4225

Abstract

This study aims to determine the effect of product stock, location and store atmosphere on purchasing decisions at Indomaret SM Raja Jl. Deblod Sundoro, Tebing Tinggi City. The effect that we want to know is the direct or indirect effect. This type of research is a replication and development of similar previous studies but with different objects, variables, and periods. This study used a sample of 96 respondents. Sampling using the Cochran formula technique. The analytical tool used is multiple linear analysis using the SPSS 25 program. From the results of this test it can be concluded that there is a significant effect between Product Stock (X1) on Purchase Decision (Y), there is no significant effect between Location (X2) on Decision Purchasing (Y), there is a significant influence between Store Atmosphere (X3) on Purchase Decisions (Y).
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