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Taher Alhabsy, Taher
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Environmental Science Law, Crime, Criminology & Criminal Justice

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Pengaruh Kepemimpinan Transformasional, Pengawasan dan Komunikasi terhadap Kepuasan Kerja Pegawai pada Kantor Radio Republik Indonesia Malang Sukoyo, Agus; Alhabsy, Taher
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 1 No 2 (2013): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (427.861 KB) | DOI: 10.21070/jkmp.v1i2.422

Abstract

This study aimed to describe transformational leadership, supervision, communication, and employee job satisfaction at RRI Malang; analyze and explain the effect of transformational leadership variables, control, communications simultaneously on employee satisfaction RRI Malang; as well as analyze and explain variable effect of transformational leadership, supervision, communication partially on employee satisfaction RRI Malang. Method in this study used a quantitative approach with type of research was description. Through this study, researchers wanted identifies the relationship or the effect of the studied variables and test the hypotheses that have been formulated. The results concluded: the descriptive statistical analysis of the transformational leadership (X1), supervision (X2) and communication (X3) note that all indicators of these variables are good and as expected. Based on the results of statistical analysis inferential test multiple linear regression can be seen that there is a simultaneous effect between three variables with the value of contribution of 15.8% and the remaining 84.2% are influenced by variables other than the independent variable studied. Based on the results of inferential statistical analysis with multiple linear regression analysis, there was the influence of three variables on employee job satisfaction (Y) partially.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Publik di Kantor Radio Republik Indonesia, Malang Harianti, Nunuk; Alhabsy, Taher; Soekarto, Soekarto
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 2 No 1 (2014): March
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (454.606 KB) | DOI: 10.21070/jkmp.v2i1.369

Abstract

The purposes of this research were describe the public service quality and public satisfaction at RRI Malang Office; identify and explain the influence of the effect of reliability, responsiveness, assurance, empathy, and tangibles simultaneously towards public satisfaction of the public; as well as identify and explain the influence reliability, responsiveness, assurance, empathy, and tangibles in most of public satisfaction. Method of this research used explanatory research. Results of this study concluded that description of quality licensing services to public satisfaction can be shown and described through five (5) variables, namely: tangibles (X1), reliability (X2), responsiveness (X3), assurance (X4) and empathy (X5). This research showed that people who receive services from the Office of RRI Malang as respondents got positive respond towards these variables. By knowing the value of the influence of each variables, then it can be concluded that the dominant variable of public satisfaction in this research were reliability variable.
Co-Authors Agus Sukoyo, Agus Nunuk Harianti, Nunuk Soekarto Soekarto, Soekarto