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All Journal Telematika : Jurnal Informatika dan Teknologi Informasi
Yuli Fauziah
Universitas Pembangunan Nasional "Veteran" Yogyakarta
Electrical & Electronics Engineering

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User Experience Analysis on Student Services Website using User Experience Questionnaire (UEQ) KPI and Importance Performance Analysis (IPA) (Case Study: UPN "Veteran" Yogyakarta) Vivo Putri Wenerda; Yuli Fauziah
Telematika Vol 20, No 2 (2023): Edisi Juni 2023
Publisher : Jurusan Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/telematika.v20i2.10216

Abstract

Purpose: This study aims to obtain an end-user assessment of User Experience on the Student Services website so that it can be used as a priority material for improvement for the Bureau of Academic, Student Affairs, Planning, and Cooperation (AKPK) of the National Development University (UPN) "Veteran" Yogyakarta, when developing a website further.Design/methodology/approach: The User Experience Assessment on the Student Services website refers to 6 aspects of the assessment of the User Experience Questionnaire (UEQ) KPI method. The existing results will be mapped into an IPA (Importance Performance Analysis) diagram.Findings/result: The results of user experience testing on the Student Services website using the UEQ method, get the Good category for the Efficiency (1.56) and Dependability (1.57) aspects, the Above average category for the Attractiveness aspect (1.28), Perspicuity (1.57), and Stimulation (1.15) and the Bad category on Novelty (-0.27). Mapping the results of the UEQ KPI to the IPA quadrant, getting the results of the Attractiveness, Perspicuity, Efficiency, and Dependability aspects are in Quadrant 1, the Stimulation aspect is in Quadrant 2, the Novelty aspect is in Quadrant 3, and no aspect is in Quadrant 4. Based on the results of the study, it can be concluded that the user experience value of the end user is good. Recommendations for improvement priorities for the Student Services website can further prioritize Novelty aspels that are in Quadrant 3 and in Bad condition.Originality/value/state of the art: The focus of this research is the same as previous research, namely analyzing User Experience with reference to the assessment aspects of the KPI User Experience Questionnaire (UEQ) and IPA (Importance Performance Analysis) methods. The difference that can be seen in this study is from the implementation of the method into different case studies with the objectives and urgency and problems described in accordance with the existing research object.
Analysis of Factors Affecting Intention to Use and User Satisfaction of Paylater Using DeLone & McLean Adoption Model Ulil Azmi Utari; Yuli Fauziah
Telematika Vol 20, No 3 (2023): Edisi Oktober 2023
Publisher : Jurusan Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/telematika.v20i3.10643

Abstract

Purpose: This study aims to determine the factors that affect the intention to use and satisfaction of GoPayLater users in Yogyakarta, by assessing the relationship between variables so that recommendation for improvent can be given.Design/methodology/approach: This study uses the DeLone & McLean adoption model by Seddon which includes 5 constructs namely system quality, information quality, perceived usefulness, intention to use and user satisfaction. Primary data collection was conducted by distributing questionnaires using likert scale measurement to 128 GoPayLater users. The data analysis technique used is SEM-PLS to test the measurement model, structural model and test the hypothesis via SmartPLS software.Findings/results:Based on the results of hypothesis testing in this study, two hypotheses were rejected from eight hypothesises. These findings indicate that perceived usefulness has a positive and significant effect on intention to use, while the variables of system quality and information quality do not have a significant effect directly on intention to use GoPayLater. The R-Square test results show that system quality, information quality and perceived usefulness simultaneously have an effect of 34,4% on intention to use GoPayLater. This study also proves that variables of system quality, information quality and perceived usefulness have a positive and significant effect on GoPayLater user satisfacion, with the level of influence given simultaneously is 51,7% .Originality/value/state of the art: Several previous studies have tested GoPayLater from various aspects, but no research has been found that assesses the relationship and effect of system quality, information quality and perceived usefulness on intention to use and user satisfaction using the DeLone & McLean adoption model by Seddon. 
Co-Authors Ulil Azmi Utari Vivo Putri Wenerda