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Augustin Rina Herawati
Departement of Public Administration
Arts Humanities

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Efektivitas Pelayanan Perizinan Online Melalui Sistem Izin Investasi Mudah Dan Terpadu (SI IMUT) Di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kota Semarang Hammam Mahdy; Augustin Rina Herawati; Teuku Afrizal
Journal of Public Policy and Management Review Vol 12, No 4: Oktober 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i4.41162

Abstract

Licensing services are a type of service that is principally the responsibility of the government and is carried out with the aim of meeting community needs and following relevant legal regulations, with service products in the form of permits. Semarang City DPMPTSP released an Easy and Integrated Investment Permit System (SI IMUT) to simplify and speed up the licensing process submitted by the public. However, in practice, online licensing through SI IMUT is still not optimal because there are still many complaints about the online licensing system. This study aims to analyze the effectiveness of online licensing services through SI IMUT and the supporting and inhibiting factors for effectiveness. The research method used is descriptive qualitative with data collection techniques of interviews, observation and documentation. This study uses the theory of effectiveness according to Duncan, namely goal attainment, integration, and adaptation, and uses the theory of factors that influence effectiveness according to Najidah, namely coordination, planning, and accuracy of service. The results of the study show that the effectiveness of online licensing services through SI IMUT has not run optimally, this is because the Semarang City DPMPTSP has not carried out socialization as a whole, so that the social process indicators are still not optimal. In addition to the service accuracy factor, people's understanding of online licensing services through SI IMUT is considered to be lacking so that it affects the effectiveness of online licensing services through SI IMUT at DPMPTSP Semarang City
Efektivitas Pelayanan Jemput Bola Tim Gerak Kerja Cepat Dan Responsif (Jempol Tiger Japri) Dinas Kependudukan Dan Pencatatan Sipil Kota Semarang Achmad Safna Al Azra; Ari Subowo; Augustin Rina Herawati
Journal of Public Policy and Management Review Vol 12, No 4: Oktober 2023
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jppmr.v12i4.41271

Abstract

An Electronic Resident Identity Card or KTP-el is a population document that must be owned by every Indonesian citizen or Indonesian citizen aged 17 years or over. However, not all Indonesian citizens are required to have an e-KTP, especially the elderly. One of the reasons why elderly people do not have an e-KTP is limited ability or illness so they cannot record their e-KTP at the District Office or Disdukcapil. To overcome this, the Semarang City Disdukcapil provides an eKTP recording service for the elderly through the Jemput Bola Tim Gerak Kerja Cepat dan Responsif or JEMPOL TIGER JAPRI. This research aims to analyze the effectiveness of JEMPOL TIGER JAPRI services as a step to fulfill the ownership rights of e-KTP for the elderly in Semarang City. This research uses a qualitative descriptive method with data collection techniques through interviews, documentation and observation. The research was carried out at the Semarang City Population and Civil Registration Service and North Semarang District with informants who were involved in the JEMPOL TIGER JAPRI Service. Research informants were selected using purposive sampling technique. The theory used in this research is the theory of program effectiveness according to Sutrisno, which takes into account the phenomena of program understanding, target accuracy, timeliness, goal achievement and real change. The results of the research show that JAPRI JEMPOL TIGER services have not been running effectively because the results achieved and timeliness have not been optimal. Apart from that, the program monitoring factor which has not been implemented optimally is an obstacle to the effectiveness of JEMPOL TIGER JAPRI services
Co-Authors Achmad Safna Al Azra Ari Subowo Hammam Mahdy Teuku Afrizal