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All Journal YUME : Journal of Management Soshum: Jurnal Sosial dan Humaniora
Shanty Irma Idrus
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Arts Humanities Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Social Sciences

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Peran Aktif Widyaiswara dalam Penyusunan Modul Pelatihan Shanty Irma Idrus
YUME : Journal of Management Vol 4, No 3 (2021)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v4i3.1222

Abstract

ABSTRAKPenyusunan modul yang berkualitas merupakan salah satu faktor yang mempengaruhi keberhasilan. Pelaksanaan suatu pelatihan yang disusun berdasarkan kurikulum yang telah disusun sebelumnya dengan memperhatikan kompetensi yang harus dipenuhi oleh peserta pelatihan. Widyaiswara merupakan bagian dari unsur penyelenggara suatu lembaga pelatihan yang salah satu tugasnya ialah menyusun modul. Penelitian ini dilakukan bertujuan untuk melihat sejauhmana peran aktif widyaiswara dalam menghasilkan modul yang sesuai kebutuhan peserta pelatihan. Penelitian ini dilakukan dengan dengan studi literatur mengenai keterlibatan widyaiswara dalam penyusuan modul. Selain merupakan kebutuhan organisasi juga merupakan salah satu wujud peningkatan kompetensi widyaiswara dalam pengembangan pelatihan.Kata kunci: Widyaiswara, Modul Pelatihan.
The Influence of Public Service Justice in Complaint Handling at the Secretariat General of DPR RI Putera, Arifin Fajar; Amalia, Ayu; Shanty Irma Idrus
Soshum: Jurnal Sosial dan Humaniora Vol. 15 No. 2 (2025): July 2025
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/soshum.v15i2.98-108

Abstract

Public complaints play a critical role in providing feedback on service delivery, enabling institutions to enhance performance, promote accountability, and uphold social justice. This study examines the influence of perceived justice in complaint handling on public satisfaction within the Secretariat General of the House of Representatives of the Republic of Indonesia (DPR RI). Adopting a quantitative approach, data were collected from 258 respondents—comprising civil servants, private-sector employees, professionals, NGO workers, and the general public—using a Likert-scale questionnaire distributed via Google Forms. This research focuses on three dimensions of justice: distributive, procedural, and interactional. The findings indicate that interactional justice—encompassing respectful treatment, clear communication, and ethical behavior—has the strongest impact on public satisfaction. These results underscore the importance of interpersonal engagement during the complaint resolution process as a key factor in shaping public trust and improving institutional image. The novelty of this study lies in its comprehensive analysis of justice perceptions in the context of a legislative institution’s complaint management system—an area that has been relatively underexplored in prior research. Unlike existing studies that primarily focus on executive or frontline service agencies, this study provides new insights into how justice-based approaches in legislative complaint handling can enhance public service responsiveness, transparency, and credibility.
Co-Authors Ayu Amalia Putera, Arifin Fajar