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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Paramitha Sari Dwi Saputri
Universitas Sriwijaya
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Energy Social Sciences Other

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Analysis of Human Resource Management, Interpersonal Communication and Internal Control on the Effectiveness of Health Services at Rsud Prov South Sumatra Paramitha Sari Dwi Saputri; Azwardi Azwardi; Ika Sasti Ferina
EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Vol 11 No 2 (2023)
Publisher : UNIVED Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/ekombis.v11i2.4850

Abstract

This study aims to obtain empirical evidence about the analysis of human resource management, interpersonal communication and internal control on the effectiveness of health services at the South Sumatra Prov Hospital. This study used mix method. Research results Overall the variable of human resource management with an average percentage of 80.43%, which means that the human resource management in the is very good at carrying out its duties. Second, interpersonal communication with an average percentage of 83.34%, which means that communication in the is running very well, be it between employees or direct communication with superiors. Internal control with an average percentage of 84.42%, which means that everything is going well and is in accordance with existing SOPs. Then, the effectiveness of health services obtained an average percentage of 85.88%, which means that the services provided have been carried out as optimally the South Sumatra Prov Hospital.
ANALISIS MANAJEMEN SUMBER DAYA MANUSIA, KOMUNIKASI INTERPERSONAL DAN PENGENDALIAN INTERNAL TERHADAP EFEKTIVITAS PELAYANAN KESEHATAN DI RSUD PROVINSI SUMSEL Paramitha Sari Dwi Saputri
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol. 10 No. 4 (2023): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi, dan Pelayanan Publ
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v10i4.900

Abstract

This study aims to analyze human resource management, interpersonal communication and internal control on the effectiveness of health services at the South Sumatra Prov Hospital. This research uses the mixed method method. This study used questionnaire data collection techniques, interviews and observations. Research results 1) Overall the variable of human resource management with an average percentage of 80.43%, which means that the HR management in the South Sumatra Prov Hospital is very good at carrying out its duties. Second, interpersonal communication with an average percentage of 83.34%, which means that communication in the Sumsel Prov Hospital in South Sumatra is going very well, be it between employees or direct communication with superiors. Internal control with an average percentage of 84.42%, which means that everything is going well and is in accordance with existing SOPs. Then, the effectiveness of health services obtained an average percentage of 85.88%, which means that the services provided have been carried out as optimally as possible so that everyone can get the best service from the South Sumatra Prov Hospital. 2) Efforts made to increase the effectiveness of health services at the Sumsel Prov Hospital are carried out by the management of Human Resources, in this case health workers and other employees. Maintain good interpersonal communication, between employees or employees and the hospital. Then, the implementation of internal control at the Sumsel Prov Hospital in order to provide health services properly and in accordance with applicable regulations.
Co-Authors Ika Sasti Ferina, Ika Sasti