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All Journal Journal of Hospitality Accommodation Management
Ni Ketut Iswarini
Program Studi Divisi Kamar, Politeknik Pariwisata Bali
Humanities Economics, Econometrics & Finance Social Sciences

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Kualitas Kebersihan Kamar Tamu di Hotel XXX Ni Kadek Sri Wahyuni; Ni Ketut Iswarini; Putu Gede Eka Darmaputra
Journal of Hospitality Accommodation Management (JHAM) Vol. 2 No. 2 (2023): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v2i2.1161

Abstract

This research is motivated by problems that occur in the hotel industry regarding the cleanliness of guest rooms. Guests hope that the room they get is clean, but in reality what happens is that the room still contains insects and dust. This study aims to find out how the quality of guest room cleanliness at Hotel XXX. Data obtained through data collection techniques of observation, interviews, and documentation. From the results of the interviews, it was found that the cleanliness standards of guest rooms have been set by the hotel. The results of the interviews are used as a reference in making observations. This research approach uses descriptive qualitative data analysis techniques. Research findings show that 67.51% of room hygiene quality is in accordance with established standards.
Co-Authors Ni Kadek Sri Wahyuni Putu Gede Eka Darmaputra