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Pengaruh Kualitas Pelayanan Dan Kepuasan Terhadap Loyalitas Pasien Solehudin Solehudin; Inas Syabanasyah
DIAGNOSA: Jurnal Ilmu Kesehatan dan Keperawatan Vol. 1 No. 3 (2023): Agustus : Jurnal Ilmu Kesehatan dan Keperawatan
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/diagnosa-widyakarya.v1i3.1071

Patient loyalty is often closely related to patient satisfaction with the experience they get during medical treatment. Issues related to service quality, long waiting times, lack of effective communication with patients, or disrespectful attitudes from medical staff can all cause patients to feel dissatisfied and unmotivated to return to the same health facility. This type of quantitative research with a design using correlation analysis, cross sectional. The population in the study were 193 patients treated at a private hospital in Jakarta. The research sample was 130 with the Slovin formula, the sampling technique used quota sampling and the data collection instrument used a questionnaire. Analysis of research data used multiple linear regression. The results showed that service quality partially had a significant effect on patient loyalty with a sig value of 0.036. Partial satisfaction has a significant effect on patient loyalty with a sig value of 0.001 Service quality and satisfaction simultaneously have a significant effect on patient loyalty with a sig value of 0.001 and each effect is 94.1%. In conclusion, the quality of hospital services and patient satisfaction have a significant effect on patient loyalty.. Â

Penerapan Metode Asuhan Keperawatan Dalam Catatan Perkembangan Pasien Terintegrasi Inas Syabanasyah; Solehudin Solehudin
EKOMA : Jurnal Ekonomi, Manajemen, Akuntansi Vol. 3 No. 4: Mei 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/ekoma.v3i4.3359

Catatan perkembangan pasien adalah alat komunikasi yang vital antara anggota tim perawatan kesehatan, dan penerapan metode yang sistematis dan terstruktur dalam pembuatan catatan dapat memberikan kontribusi positif terhadap perawatan pasien. Penelitian ini bertujuan untuk mengetahui gambaran penerapan metode asuhan keperawatan dalam catatan perkembangan pasien terintegrasi. Jenis penelitian yang digunakan adalah deskriptif analitik dengan pendekatan Cross Sectional. Populasi dalam penelitian adalah dokumentasi asuhan keperawatan Rumah Sakit Swasta Jakarta sebanyak 441 orang. Sampel dalam penelitian ini sebanyak 210, teknik pengambilan sampling menggunakan Simple Random Sampling. Analisis statistik dalam penelitian ini menggunakan statistik deskriptif dengan distribusi frekuensi. Hasil penelitian menunjukkan bahwa dokumentasi pengkajian tidak terisi sebanyak 40%, tidal lengkap dan tidak sesuai standar sebanyak 50%. Diagnosa keperawatan tidak lengkap dan tidak sesuai standar ditemukan sebanyak 60%. Dokumentasi perencanaan target waktu tidak terisi sebanyak 48%, kriteria hasil tidak terisi sebanyak 41%, rencana intervensi tidak lengkap dan tidak sesuai standar ditemukan sebanyak 62%. Dokumentasi implementasi tidak lengkap dan tidak sesuai standar pada observasi sebanyak 55%, risiko jatuh 64%, pemberian obat sebanyak 84% dan eduksi 70%. Dokumentasi evaluasi yang tidak terisi review diagnosa sebesar 52%, tidak lengkap dan tidak sesuai standar pada planning sebanyak 95%. Kesimpulan, proses asuhan keperawatan memberikan landasan utama dalam pengumpulan data, analisis masalah kesehatan, penetapan diagnosa, perencanaan intervensi, pelaksanaan tindakan, dan evaluasi hasil perawatan, yang semuanya direkam dengan rinci dalam catatan perkembangan pasien.

Hubungan Konflik Interpersonal Perawat dengan Tingkat Kepuasan Kerja di RS X Depok Tahun 2025 Tila Januartiwi; Solehudin Solehudin; Inas Syabanasyah
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 4 No. 2 (2026): April : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v4i2.2137

This study aimed to analyze the relationship between nurses’ interpersonal conflict and job satisfaction at Hospital X Depok in 2025. Interpersonal conflict in the workplace may negatively affect nurses’ psychological well-being, performance, and quality of healthcare services, thereby reducing job satisfaction. This research employed a correlational analytic design with a cross-sectional approach. The study population consisted of all nurses working at Hospital X Depok, totaling 151 individuals, with a final sample of 121 respondents selected using purposive sampling. Data were collected using three instruments: a demographic questionnaire, an interpersonal conflict questionnaire based on Wexley’s theory, and the Minnesota Satisfaction Questionnaire (MSQ) short form to measure job satisfaction. Data analysis was conducted using univariate statistics and the Chi-Square test with a significance level of 0.05. The results showed that 55.4% of respondents experienced low interpersonal conflict, while 44.6% experienced high interpersonal conflict. Job satisfaction levels were relatively balanced, with 50.4% of nurses reporting high satisfaction and 49.6% reporting low satisfaction. The Chi-Square test indicated a significant relationship between interpersonal conflict and job satisfaction (p = 0.000). Nurses experiencing low interpersonal conflict tended to have higher job satisfaction, whereas those experiencing high interpersonal conflict predominantly reported low satisfaction. These findings highlight the importance of effective conflict management strategies, supportive leadership, and strengthened interpersonal communication to enhance nurses’ job satisfaction and improve the quality of healthcare services.

Efektifitas Penggunaan Minyak Zaitun Dalam Mencegah Kerusakan Integritas Kulit Pada Pasien Tirah Baring di Ruang Picu Inas Syabanasyah; Solehudin Solehudin; Orenta Sidauruk; Imelda Asima Sijabat
Malahayati Nursing Journal Vol 7, No 5 (2025): Volume 7 Nomor 5 (2025)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v7i5.20016

ABSTRAK Luka tekan merupakan masalah kerusakan integritas kulit. Luka tekan merupakan luka karena tekanan yang berlangsung cukup lama pada kulit dan jaringan kulit, yang dapat berakibat pada kondisi yang semakin menurun. Kerusakan integritas kulit akibat luka tekan adalah kerusakan jaringan yang terlokalisir, yang disebabkan karena adanya kompresi jaringan lunak diatas tulang yang menonjol. Untuk mengetahui efektifitas penggunaan minyak zaitun dalam menjaga integritas kulit pada pasien tirah baring di ruang perawatan Pediatric Intensive Care Unit (PICU) yang dirawat di RSUP Persahabatan, dengan membandingkan kondisi kulit sebelum dan sesudah pengaplikasian minyak zaitun. Selain itu, penelitian ini juga bertujuan untuk mengevaluasi sejauh mana minyak zaitun dapat membantu mencegah kerusakan integritas kulit dan mengurangi risiko terjadinya luka tekan pada pasien yang terbaring lama. Jenis penelitian yang digunakan adalah metode eksperimen kuantitatif dengan desain Non-equivalent Control-Group(Hanif, 2019). Berdasarkan pernyataan para ahli diatas, maka penulis mengambil sampel responden sebanyak 10 subjek untuk yang memenuhi kriteria inklusi dan eksklusi yang telah ditetapkan. Jumlah sampel ini diharapkan mewakili populasi untuk mendapatkan data eksperimental kelompok dalam menilai efektifitas penggunaan minyak zaitun dalam mencegah kerusakan integritas kulit pada pasien tirah baring di ruang pediatric intensive care. Hasil uji statistik menunjukkan hubungan signifikan efektifitas penggunaan minyak zaitun dalam mencegah kerusakan integritas kulit pada pasien tirah baring diruang PICU. Kesimpulan: Untuk menjaga kelembapan kulit, kita dapat menggunakan apa saja. Dan tetap memperhatikan kadar hemoglobin dan Albumin pasien yang dirawat. Kata Kunci: Minyak Zaitun, Efektiftifitas Minyak Zaitun ABSTRACT Pressure ulcers are a problem of damage to skin integrity. Pressure ulcers are wounds due to pressure that lasts quite a long time on the skin and skin tissue, which can result in a worsening condition. Damage to skin integrity due to pressure ulcers is localized tissue damage, which is caused by compression of soft tissue above the protruding bone. To determine the effectiveness of using olive oil in maintaining skin integrity in bedridden patients in the Pediatric Intensive Care Unit (PICU) who are treated at Persahabatan Hospital, by comparing skin conditions before and after applying olive oil. In addition, this study also aims to evaluate the extent to which olive oil can help prevent damage to skin integrity and reduce the risk of pressure ulcers in patients who are bedridden for a long time. The type of research used is a quantitative experimental method with a Non-equivalent Control-Group design (Hanif, 2019). Based on the statements of the experts above, the author took a sample of 10 respondents who met the inclusion and exclusion criteria that had been set. This sample size is expected to represent the population to obtain experimental group data in assessing the effectiveness of using olive oil in preventing damage to skin integrity in bedridden patients in the pediatric intensive care room. The results of statistical tests show a significant relationship between the effectiveness of olive oil use in preventing damage to skin integrity in bedridden patients in the PICU. Conclusion: To maintain skin moisture, we can use anything. And still pay attention to the hemoglobin and albumin levels of patients being treated. Keywords: Olive Oil, Effectiveness of Olive Oil

Hubungan Kualitas Pelayanan Keperawatan dengan Kepuasan Pasien di Ruangan Rawat Inap Rumah Sakit UMMI Bogor Tahun 2025 Mayang Kusnadi; Solehudin Solehudin; Inas Syabanasyah
Vitamin : Jurnal ilmu Kesehatan Umum Vol. 4 No. 2 (2026): April : Jurnal ilmu Kesehatan Umum
Publisher : Asosiasi Riset Ilmu Kesehatan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/vitamin.v4i2.2131

Nursing services are a fundamental part of the hospital service system because nurses interact frequently with patients, particularly in inpatient rooms. The quality of nursing services significantly impacts patient satisfaction. This study aims to determine the relationship between the quality of nursing services and patient satisfaction in the inpatient rooms of UMMI Hospital Bogor. This study used a correlational analytical research design with a cross-sectional approach. The population in the study were 1,944 inpatients at UMMI Hospital Bogor. The sample calculation used the Slovin formula with a simple random sampling technique and obtained 332 respondents. The research instrument for the quality of nursing services was based on the five dimensions of SERVQUAL (tangible, reliability, responsiveness, assurance, and empathy) and a patient satisfaction questionnaire. Data analysis was performed univariately and bivariately using the Chi-Square Test statistic. The results showed that the majority of respondents rated the quality of nursing services as good, namely 214 people (64.5%), while respondents who rated the quality of nursing services as poor were 118 people (35.5%). Patient satisfaction results revealed that of the 332 respondents, the majority (230 people or 69.3%) expressed satisfaction, while 102 (30.7%) expressed dissatisfaction. The statistical test results showed a p-value of 0.000 (p < 0.05). The conclusion of this study is that there is a significant relationship between the quality of nursing services and patient satisfaction in inpatient wards. Therefore, continuous improvement in the quality of nursing services is necessary to enhance patient satisfaction and the quality of hospital services.

Implementasi Pelatihan Triase pada Basic Trauma Cardiac Life Support (BTCLS) sebagai Upaya Peningkatan Kesiapsiagaan Perawat dalam Kegawatdaruratan Solehudin Solehudin; Arif Hidahatullah; Inas Syabanasyah
Sahabat Sosial: Jurnal Pengabdian Masyarakat Vol. 4 No. 1 (2025): Sahabat Sosial: Jurnal Pengabdian Masyarakat (Desember)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/sosisabdimas.v4i1.960

The Basic Trauma Cardiac Life Support (BTCLS) training, which includes triage principles, is a strategic effort to enhance nurses’ preparedness in facing emergency situations. This article discusses the implementation of triage training in BTCLS as a means of developing nurses’ competencies in rapid assessment and priority decision-making for patient management using the START and ATS methods. Through a combination of theory, simulation, and practice, this training improves psychomotor skills, communication, and interprofessional coordination among healthcare providers in critical situations. As a result, nurses become more confident, responsive, and effective in delivering emergency care, which contributes to improved patient safety and the overall quality of healthcare services. This article emphasizes the importance of structured training as a foundation for strengthening triage systems and emergency management in healthcare facilities.

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