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All Journal Tibuana : Journal of Applied Industrial Engineering Jurnal Teknologi dan Manajemen
Taufik Rachmad Fauzy
Universitas Yos Soedarso
Engineering

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CRM (Customer Relationship Management) Effect on Increasing Customer Loyalty (Case Study: Bank X – Pasuruan Branch Officer) Taufik Rachmad Fauzy; Dwi Mei Riya Ristanti
Tibuana Vol 6 No 2 (2023): Tibuana
Publisher : UNIPA PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36456/tibuana.6.2.7843.141-146

Abstract

This study analyzes the influence of Customer Relationship Management (CRM) Customer Loyalty on the State Savings Bank in Pasuruan. CRM is explained by identifying indicators, differentiation, interaction and customization. At the same time, the indicators are explained by loyalty, satisfaction, emotional ties, trust, behaviour, and history with the company. The analysis results show the effect of increasing CRM on the absolute loyalty of the State Savings Bank in Pasuruan. CRM influences 92.3%, and other factors outside the model influence 7.7%. The most influential factor interaction on height was 73%, followed by identification at 71.1%, Costumize factor at 61.58% and differentiation factor at 51.8%. The conclusion is that CRM, which is explained by these four factors, greatly influences fostering and increasing customer loyalty. Customers need special attention from bank management in making transactions to meet their needs and other services that can be accessed quickly and easily.
Production Process Time Reduction Strategy through SMED Method Implementation Andi Dwi Wahyu Wibowo; Taufik Rachmad Fauzy; Surjo Hadi
Jurnal Teknologi dan Manajemen Vol 7, No 2 (2026): July
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat ITATS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.jtm.2026.v7i2.9252

Abstract

The increasingly competitive manufacturing industry demands companies to improve operational efficiency, particularly in the changeover process, which contributes to production downtime. This study aims to analyze the application of the Single Minute Exchange of Dies (SMED) method in reducing setup time in the packaging process to improve production efficiency. The study uses a quantitative approach through direct observation, measuring work time, identifying internal and external setup activities, converting internal activities to external ones, and simplifying non-value-added activities. The results show that the application of SMED can reduce setup time from 265 minutes to 180 minutes, a reduction of 85 minutes (32%). Improvements were made through optimizing the mold installation process, which saved 20 minutes, improving eyemark settings, which reduced the time by 5 minutes, and improving cutter settings, which reduced the duration from 120 minutes to 60 minutes. The research findings prove that the SMED method is effective in increasing the efficiency of the changeover process, reducing production downtime, and increasing productivity in the packaging process. This study provides a practical contribution as a reference for the application of SMED in an effort to improve operational performance in manufacturing industries with similar product changeover characteristics.
Co-Authors Andi Dwi Wahyu Wibowo Dwi Mei Riya Ristanti Surjo Hadi