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All Journal Tibanndaru : Jurnal Ilmu Perpustakaan dan Informasi
Labibah Zain
Pascasarjana, UIN Sunan Kalijaga Yogyakarta
Library & Information Science

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Inovasi Layanan Drive Thru “Peminjaman dan Pengembalian Buku” di Balai Layanan Perpustakaan DPAD Daerah Istimewa Yogyakarta Meyza Indriyani; Labibah Zain
Tibanndaru : Jurnal Ilmu Perpustakaan dan Informasi Vol 7, No 2 (2023): Tibanndaru: Jurnal Ilmu Perpustakaan dan Informasi
Publisher : Universitas Wijaya Kusuma Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30742/tb.v7i2.2944

Abstract

Purpose Research. This research was conducted to determine the innovation of the drive thru service "book borrowing and returning" at the DPAD DIY Library Service Center in meeting the needs of users. Research method. This type of research uses qualitative methods with a descriptive approach. Data collection techniques use observation, interviews, and literature studies. Analysis data. Data analysis techniques are carried out by data reduction, data presentation, and conclusion/data verification.Results. The results showed that drive thru service innovation based on 5 indicators of innovation criteria, namely: 1) has novelty showing that drive thru service innovation is a new idea, idea, and invention in serving users, 2) effectively shows that drive thru service innovation is very effective in helping and facilitating book borrowing and returning, 3) useful shows that drive thru service innovation is needed to meet user needs,  especially for the agency itself, 4) it can be transferred/replicated showing that drive thru service innovation can be used as an example, reference, and applied to other agencies, 5) sustainability shows that drive thru service innovation is strongly supported to be maintained both from the agency and the user community.
Co-Authors Meyza Indriyani