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All Journal Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Jurnal Bina Praja
Lesmana Rian Andhika, Lesmana Rian
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Humanities Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Public Service Management: An Emerging Research Trend Andhika, Lesmana Rian
Jurnal Borneo Administrator Vol. 21 No. 1 (2025): April 2025
Publisher : Puslatbang KDOD Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v21i1.1581

Abstract

Public service management is a way to provide better service to users, increase efficiency, and increase knowledge and experience in public service delivery. This research aims to identify the shift of public service management research focus. The systematic review method decreases bias by identifying, evaluating, and synthesizing relevant studies on a particular topic and making significant contributions to answering the research question. This study demonstrates that public service management research does not rely on creating efficiency and effectiveness through applying private sector business and management techniques, particularly in government agencies. In addition, public sector leadership, partnerships and collaboration, digital transformation, public participation and engagement, and public service delivery are all areas that play significant role to the development of service efficiencies and experiences. Public service is a process that involves various actors, from politicians and bureaucrats to citizens and the private sector. Public service management is critical to ensuring services operate efficiently and effectively and provide public value. The management principles allow the government to focus on service quality, equity, and ease of use. Appropriate public service management can contribute practically to the delivery of public service implemented in government institutions. This is possible by considering the fundamental management principles and research findings that contribute to service development in the future
Pathology Bureaucracy: Reality of the Indonesian Bureaucracy and Prevention Andhika, Lesmana Rian
Jurnal Bina Praja Vol 9 No 1 (2017)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.09.2017.101-114

Abstract

The performance of a bad bureaucracy indicates a bureaucracy is riddled with problems; a pathology which arose not always coming from outside the bureaucratic body, but pathology that has been flourishing and will be exerting influence when the bureaucracy is unhealthy. This research article would like to give an overview of the incidence of the pathological bureaucracy which argumentation pathology can prevent. The phenomenon occurs that the bureaucracy could not deliver good public services and bureaucracy is a den of disease. The specific purpose of this research is focused on finding ways of preventing the pathology of the bureaucracy that comes from a variety of scientific literature. The method in this research article is systematic reviews technique that tries to identify all the written evidence exists regarding research themes. The results of this study reveal that the pathology of the bureaucracy is something to be prevented if we want the bureaucracy to run the task properly, one of the ways that can be done is to do a bureaucratic innovation (an innovation on structure, systems, culture). The innovation of bureaucracy will not only make changes to the organization to prevent the pathology of the bureaucracy but also as an ingredient to do discretion for a government policy especially regional government.
Negative Effects of Open Government: A Meta-Theory Analysis (Good Governance in Relation to Open Government Initiatives) Andhika, Lesmana Rian
Jurnal Bina Praja Vol 9 No 2 (2017)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.09.2017.219-229

Abstract

Many studies merely focus on discussing the benefits of open government, but the negative effects of open government in a variety of published literary works are limited. The advantages of open government are for citizens to get easier access to data and government activity, regulation, and policies. A particular purpose of the research explores the conceptual theoretic from a variety of scientific literature and to understand the negative effects of open government. The method in this research article is a synthesis of qualitative research approach to meta-theory analysis. Data in the research is processed deductively from a variety of scientific literature. The results of the research study aim to explain open government, or open data is not necessarily to generate transparency in government activities. Participation and collaboration in some cases are still considered yet they significantly support open government. It is because a concept may not be appropriate in different places that were affected by the characteristics of the socio-cultural, economic, and democracy of a nation.
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