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All Journal Akrab Juara : Jurnal Ilmu-ilmu Sosial Journal of Industrial Engineering & Management Research (JIEMAR)
Agus Suhaila, Agus
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Humanities Biochemistry, Genetics & Molecular Biology Chemistry Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Medicine & Pharmacology

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Implementation of Service Quality Improvement Strategies in Service Unit Division PT. Pos Indonesia (Persero) Jakarta Rahman, Arif; Suhaila, Agus; Haryati, R.Ati
Journal of Industrial Engineering & Management Research Vol. 2 No. 4 (2021): August 2021
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (411.648 KB) | DOI: 10.7777/jiemar.v2i4.172

Abstract

Globalization demands an increasing change in all fields, one of which is the field of Services and services. Judging from the number of companies engaged in services and services, PT Pos Indonesia is required to have a special strategy to be able to compete with other companies. This study aims to find out how the strategies used to improve service quality, obstacles encountered, and how the solutions to overcome these obstacles. The research methodology used is a qualitative descriptive study using observational approaches, interviews, and documentation. With the results of research in the form of excellent service strategies by providing the best service to customers and service product development strategies that have been developed to facilitate customers running his business. Constraints in the form of lack of patience, technical and weather problems, accuracy, internet connection, when the COD of the recipient is not in place, and return of goods. And how to cope with extra patience, the existence of further communication and apologies, sorting goods so as not to be confused, fixing an internet connection, maintaining communication by contacting first that the recipient is in place, and ensuring the goods are damaged by the seller or courier
PENGARUH PENERIMAAN PAJAK BUMI DAN BANGUNAN TERHADAP PENERIMAAN PAJAK DI BADAN PENDAPATAN DAERAH KABUPATEN LEBAK Rahmiyatun, Fitri; Nurihya Ulumuddin, Muhammad Shyam; Suhaila, Agus
Akrab Juara : Jurnal Ilmu-ilmu Sosial Vol. 6 No. 1 (2020)
Publisher : Yayasan Azam Kemajuan Rantau Anak Bengkalis

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Abstract

Pajak Daerah adalah kontribusi wajib pajak oleh orang pribadi atau badan yang bersifat memaksa berdasarkan undang-undang, digunakan untuk keperluan daerah demi kemakmuran rakya, Salah satu dari Pajak Daerah adalah Pajak Bumi dan Bangunan. Salah satu kontribusi penerimaan Pajak Kabupaten Lebak adalah Pajak Bumi dan Bangunan. Tujuan penelitian adalah mendapatkan data empiris dan menganalisa Pengaruh Penerimaan Pajak Bumi dan Bangunan Terhadap Pendapatan Pajak di Badan Pendapatan Daerah Kabupaten Lebak. Metode pengumpulan data menggunakan metode observasi dan dokumentasi. Dalam Metode Analisa yaitu kuantitatif dengan analisis regresi, korelasi dan determinasi. Pengujian koefisien korelasi memiliki hubungan yang erat antara Pajak Bumi dan Bangunan terhadap Pendapatan pajak daerah dengan nilai sebesar 0,910. Uji Determinasi dapat disimpulkan bahwa Pajak Bumi dan Bangunan memberikan kontribusi besar dengan hasil yang didapat yaitu sebesar 82,9 %, Uji persamaan regresi yaitu koefisien bernilai positif yang artinya terjadi hubungan positif sehingga semakin meningkatnya Penerimaan Pajak Bumi dan Bangunan maka semakin meningkat Pendapatan Pajak daerah Kabupaten Lebak dengan hasil yang didapat yaitu sebesar 0,819.
Co-Authors Arif Rahman Fitri Rahmiyatun, Fitri Haryati, R.Ati Nurihya Ulumuddin, Muhammad Shyam