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All Journal TheJournalish: Social and Government
M. Qur’anul Kariem
Universitas Indo Global Mandiri Palembang
Humanities Law, Crime, Criminology & Criminal Justice Social Sciences

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KUALITAS PELAYANAN PEMBUATAN SURAT IZIN USAHA MIKRO DI DINAS PERDAGANGAN KOTA PALEMBANG TAHUN 2022 Yudis Sulistio; M. Qur’anul Kariem; Novia Kencana
TheJournalish: Social and Government Vol. 4 No. 2 (2023): social and government
Publisher : CV The Journal Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55314/tsg.v4i2.440

Abstract

Kualitas pelayanan berkaitan erat dengan kemampuan daya tanggap, ketepatan waktu, dan sarana prasarana yang tersedia. Baik buruknya kualitas pelayanan bukan berdasarkan sudut pandang atau persepsi penyedia jasa atau layanan melainkan berdasarkan pada persepsi konsumen dan aturan atau ketentuan tentang kualitas pelayanan. Dalam hal ini, peneliti terdorong untuk mencoba mengetahui dan menjelaskan kualitas pelayanan dalam pengurusan surat izin usaha di Dinas Perdagangan Kota Palembang.     Hasil penelitian ini menunjukkan bahwa (a) tangibles (bukti fisik) merupakan penampilan fasilitas fisik, peralatan, personal, dan media komunikasi dalam pelayanan. (b) reliability (kehandalan) merupakan pemenuhan pelayanan yang tepat dan memuaskan meliputi ketepatan waktu, kecakapan dalam memberikan layanan serta kecakapan dalam menanggapi keluhan jika ada keluhan yang masuk dari pelanggan serta pemberian pelayanan secara wajar dan akurat (c) responsiveness (daya tanggap) yaitu sikap tanggap pegawai dalam memberikan pelayanan yang dibutuhkan dan dapat menyelesaikan pelayanan dengan cepat sesuai jangka waktu yang telah dijanjikan (d) assurance (jaminan) mencakup pengetahuan, kemampuan, kesopanan dan sifat dapat dipercaya yang dimiliki pegawai, bebas dari bahaya, resiko, dan keragu-raguan (e) emphaty (empati) keramahan pegawai pelayanan sangat diperlukan dalam proses karena pengguna layanan merupakan prioritas pegawai layanan.
UPAYA PEMERINTAH DESA DALAM PEMBERDAYAAN MASYARAKAT (Studi Kasus Pembangunan Ekonomi Kelompok Tani Desa Muara Gelumpai Kecamatan Muara Payang Kabupaten Lahat) Pilia Angriani; Amaliatulwalidain; M. Qur’anul Kariem
TheJournalish: Social and Government Vol. 4 No. 4 (2023): Social and Government
Publisher : CV The Journal Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to find out what efforts the village head has made to empower the community, especially members of farmer groups. The data collection techniques used were observation, interviews and documentation techniques using a qualitative approach. The theory used uses Munawar Noor and Edi Suharto's theory with indicators of enabling, empowering, protecting, economic, cultural and political growth. The research results show that the efforts made by the village government, in this case the village head, are still not optimal. This can be seen from the obstacles that occur, such as a). lack of socialization and guidance for farmer groups and inadequate infrastructure, b). lack of attention and strong commitment from village heads in planning programs and policies for farmer groups, c). The use of technology is still relatively simple due to the lack of application of agricultural technology and d). the lack of realization of the village fund budget which is used to empower farmer groups. From the results of this research, it can be concluded overall that the village government has not been successful in implementing community empowerment in economic development through farmer groups in Muara Gelumpai village. There are many problems ranging from unclear activities after the formation of farmer groups and the absence of programs created by the village heads themselves to empower farmer groups, resulting in new problems emerging.
Co-Authors Amaliatulwalidain Kencana, Novia Pilia Angriani Yudis Sulistio