Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal MAP (Jurnal Manajemen dan Administrasi Publik)
Zainul Lutfi
Kantor Kecamatan Tandes Surabaya
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN KTP ELEKTRONIK TERHADAP KEPUASAN MASYARAKAT PADA KANTOR KECAMATAN TANDES SURABAYA Zainul Lutfi
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.529

Abstract

This study was to analyze the effect of the quality of electronic KTP services on community satisfaction at the Tandes District office, Surabaya. This study uses a quantitative approach. The population in this study is the community of applicants for Electronic KTPs at the Tandes District Office, with an average of 162 applicants per month. While in this study using non-probability sampling technique with the type of accidental sampling, the sample used was 95 respondents. The results of the study show that partially the significant influence of the independent variables consisting of Reliability, Reliability, Responsiveness, Assurance and Empathy on satisfaction, namely the people in Tandes sub-district, Surabaya. The variable that has the most influence on the variable level of community satisfaction is Responsiveness.
Co-Authors