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All Journal MAP (Jurnal Manajemen dan Administrasi Publik)
Vanda Melynda Kabanga
Satkes Kodiklatal Surabaya
Economics, Econometrics & Finance Social Sciences

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ANALISIS PENGARUH KUALITAS PELAYANAN, FASILITAS KESEHATAN DAN WAKTU TUNGGU TERHADAP KEPUASAAN PASIEN RAWAT JALAN DI SATKES KODIKLATAL Vanda Melynda Kabanga; Wasis Budiarto; Nugroho Mawardi
MAP (Jurnal Manajemen dan Administrasi Publik) Vol 6 No 2 (2023): MAP (Jurnal Manajemen dan Administrasi Publik)
Publisher : Program Pascasarjana Universitas Wijaya Putra Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37504/map.v6i2.542

Abstract

This study aims to analyze the influence of service quality, health facilities, and waiting times partially and simultaneously on out patient satisfaction in the Surabaya Clinical Health Unit.. This research was conducted with explanatory research and quantitative approaches.The location of this study was in the Surabaya Military Health Unit. The results of this study explain the quality of services and health facilities have a positive and significant effect on patient satisfaction in the polyclinic at Surabaya Military Health Unit. The waiting time has a negative and significant effect on patient satisfaction in the polyclinic Surabaya Military Health Unit.The quality of services, health facilities, and waiting times simultaneously had a significant effect on patient satisfaction in the polyclinic Surabaya Military Health Unit. The improvements in the quality of services and health facilities will improve patient satisfaction, but at an increasingly shorter waiting time it will also increase patient satisfaction in patient satisfaction at the Polyclinic Surabaya Military Health Unit.
Co-Authors Nugroho Mawardi Wasis Budiarto