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All Journal Bulletin of Community Engagement Jurnal Tana Mana
Suesilowati Suesilowati
Universitas Pertiwi, Indonesia
Religion Arts Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengukuran Kaji Dampak pada Program Pemberdayaan Petani Kopi di Tapanuli Selatan Rina Ekawati; Ari Djanuar Prasetyo; Suesilowati Suesilowati
Bulletin of Community Engagement Vol 3 No 2 (2023): Bulletin of Community Engagement
Publisher : CV. Creative Tugu Pena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51278/bce.v3i2.809

Abstract

The article discusses the Measurement of Impact Assessment on the Coffee Farmer Empowerment Program in South Tapanuli. Data collection techniques were obtained from in-depth interviews, FGDs and direct observation of all relevant stakeholders. The data results are used as a unitary material together with the SROI calculation. SROI is currently the most generally accepted way of explaining the monetary value of the social, economic and health outcomes of an initiative. Social return on investment (SROI) is a framework used to measure and account for the value created by a program or series of initiatives, beyond financial value. In order to calculate the benefit to cost ratio, SROI uses monetary values to represent social, economic and health outcomes. For example, the 4:1 ratio in the SROI analysis shows that an investment of IDR 1 generates IDR 4 of social value. Based on the results of the SROI calculation, the SROI ratio reached 1: 2.29. This ratio means that every IDR 1 invested in the Iron Green House program is capable of producing a social impact of IDR 2.29. As a new initiative in the implementation of the TJSL program that departs from environmental issues, the number of these ratios is large enough to produce social impacts. Keywords: Coffee Farmer Empowerment Program, Environmental Issues, Economic Outcomes, Social Impacts
The Influence of Service Speed and Respectful Attitude of the Front Office on Guest Satisfaction at Manhattan Hotel Jakarta Suesilowati Suesilowati; Devinda Ana Yashinta; Arif Hidayat
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1148

Abstract

This study aims to determine the effect of speed of service and respectful attitude of front office staff on guest satisfaction at the Manhattan Hotel, Jakarta. The background of this study stems from the strategic role of the hotel industry in providing excellent service to guests, where the front office is the frontline factor determining first impressions and customer satisfaction. The study used a quantitative method with a survey approach. Data were collected through a questionnaire distributed to 65 respondents who were guests at the Manhattan Hotel, Jakarta. Data analysis was conducted using validity and reliability tests, multiple linear regression, and hypothesis testing (t-test and F-test) using SPSS. The results showed that speed of service had a positive and significant effect on guest satisfaction, respectful attitude also had a positive and significant effect on guest satisfaction, and both variables simultaneously had a significant effect on guest satisfaction. These findings underscore the importance of improving front office service quality, particularly in terms of speed and respectful attitude, to enhance guest satisfaction and hotel competitiveness
The Influence of Personal Communication by Room Attendants on Guest Satisfaction at Manhattan Hotel Suesilowati Suesilowati; Ahmad Rusli; Frisiska Frisiska
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1149

Abstract

This study aims to analyze the influence of educational level, gender, and personal communication skills of room attendants on guest satisfaction at Hotel Manhattan Jakarta. A quantitative explanatory approach was employed, with purposive sampling used to select guests who met specific criteria, including a minimum one-night stay and prior interaction with a room attendant. Data were collected through a structured Likert-scale questionnaire and tested for validity and reliability using Pearson’s Product Moment correlation and Cronbach’s Alpha. The results of the study indicate that all questionnaire items are valid and reliable, with Cronbach’s Alpha values exceeding 0.86 for both personal communication and guest satisfaction variables. Linear regression analysis shows that personal communication has a significant positive effect on guest satisfaction, as evidenced by a t-value of 13.078 and a significance level of 0.000. The regression model Y=15.452+0.910XY = 15.452 + 0.910X suggests that each one-unit improvement in personal communication score increases guest satisfaction by 0.910 units. The coefficient of determination (R²) of 0.673 indicates that 67.3% of the variation in guest satisfaction is explained by personal communication, while the remaining 32.7% is influenced by other factors not covered in this study. These findings highlight the crucial role of personal communication in service delivery. For practical implications, hotel management should prioritize continuous training programs aimed at enhancing room attendants’ interpersonal skills, empathy, and responsiveness, as these factors directly contribute to guest satisfaction, positive word-of-mouth, and long-term brand reputation
The Influence of Locality on Customer Satisfaction at Manhattan Hotel Jakarta Suesilowati Suesilowati; Alisa Sandra Fauziah; Frisiska Frisiska
International Journal on Advanced Science, Education, and Religion Vol 8 No 2 (2025): IJoASER (International Journal on Advanced Science, Education)
Publisher : Sekolah Tinggi Agama Islam Al-Furqan, Makassar - Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33648/ijoaser.v8i2.1151

Abstract

The high surge in demand for accommodation has led to hotels in Indonesia being required to provide maximum service and a memorable experience for tourists. The strategy employed is to integrate local elements into various aspects of hotel services. One hotel with the potential to implement this strategy is the Manhattan Hotel Jakarta. Its strategic location makes it a potential showcase for Betawi culture and other Indonesian cultures. However, the integration of local elements into hotel services has not been fully realized, as evidenced by guest reviews on online platforms such as Google Reviews and TripAdvisor. Some guests even expressed their hopes for a stay experience with a touch of local culture. This study examines the influence of local elements on customer satisfaction at the Manhattan Hotel Jakarta. This study uses an associative quantitative approach with data collection through questionnaires from 90 respondents who are visitors to the Manhattan Hotel Jakarta. The data was analyzed using simple linear regression to see the effect of one variable X on variable Y through the SPSS application. The results of this study show that there is an effect of locality (X) on guest satisfaction (Y) at the Manhattan Hotel Jakarta. The correlation coefficient (R) test yielded a value of 0.736, indicating a positive relationship between variables X and Y. The R² determination test produced a value of 54.2%, indicating that the local factor (X) influences guest satisfaction (Y) at the Manhattan Hotel Jakarta by 54.2%.
Co-Authors Ahmad Rusli Alisa Sandra Fauziah Ari Djanuar Prasetyo Arif Hidayat Devinda Ana Yashinta Frisiska Frisiska Rina Ekawati