Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal IAES International Journal of Artificial Intelligence (IJ-AI) Bulletin of Electrical Engineering and Informatics
Fernando Sierra-Liñan
Universidad Privada del Norte
Computer Science & IT Electrical & Electronics Engineering Engineering

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Productivity of incident management with conversational bots-a review Orlando Iparraguirre-Villanueva; Luz Obregon-Palomino; Wilson Pujay-Iglesias; Fernando Sierra-Liñan; Michael Cabanillas-Carbonell
IAES International Journal of Artificial Intelligence (IJ-AI) Vol 12, No 4: December 2023
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijai.v12.i4.pp1543-1556

Abstract

The use of conversational agents (bots) in information systems managed by company’s increases productivity in the development of activities focused on processes such as customer service, healthcare, and presentation. The present work is a systematic literature review that collects articles from 2019 to 2022 in the databases Scopus, Springer, Willey, Indexes-Csic, Taylor & Francis, Pubmed, and Ebsco Host. PRISMA methodology was used to systematize 47 relevant articles. As a result of the analysis, 2/19 very important benefits were obtained, which are: helping to obtain information and facilitating customer service; as for the types of conversational bots, a total of 9 types were found, of which conversational agents and chatbots with artificial intelligence (AI) are the most common; in the case of processes, 3/5 processes that optimize conversational bots were found, where the most prominent are: teaching process, health processes, and customer service processes. An architecture model for conversational bots in incident management is also proposed.
Risk analysis and prevention in computer security in institutional servers, a systematic review of the literature Angel Namo-Ochoa; Eduardo Portilla-Cosar; Fernando Sierra-Liñan; Michael Cabanillas-Carbonell
Bulletin of Electrical Engineering and Informatics Vol 13, No 3: June 2024
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v13i3.6093

Abstract

In recent years, computer attacks on the server infrastructure in organizations have been increasing, and the pandemic of covid-19 and remote work have been the main causes for this massive wave of large-scale attacks, small businesses are especially vulnerable because to optimizing resources they leave aside the cyber security in their network infrastructure. The present research is a systematic review that compiles 58 articles where policies, techniques, and infrastructure for the prevention of threats in enterprise servers have been implemented and raised, these articles have been collected from major databases such as IEEE Xplore, SAGE, Science Direct, Scopus, and IOP Publishing. The results show that one of the most effective methods in preventing communications between institutional servers is public key infrastructure/SSL-TLS encryption. Most research claims that it is the most effective method as it provides a central certifier and manages the certificates for the servers allowing each of the modules or attachments within the infrastructure to identify and validate other members and to proceed with the encryption of network traffic, Finally, a security implementation model is proposed.
Co-Authors Angel Namo-Ochoa Eduardo Portilla-Cosar Luz Obregon-Palomino Michael Cabanillas-Carbonell Michael Cabanillas-Carbonell Orlando Iparraguirre-Villanueva Wilson Pujay-Iglesias