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All Journal ProBisnis : Jurnal Manajemen Jurnal Pengabdian Kepada Masyarakat Indonesia
Arif Fitra Setyawan
Universitas Widya Husada Semarang
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Public Health Social Sciences

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Design and Development of an Online Queue Administration System in Health Services (Study Case: Klinik Halyna Pageruyung Kendal) Arif Fitra Setyawan; Amelia Devi Putri Ariyanto; Ari Dina Permana Citra
ProBisnis : Jurnal Manajemen Vol. 14 No. 3 (2023): June: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Queuing culture reflects the identity of an advanced nation, because it forms a social attitude that is disciplined and respects other people. Apart from respecting each other, queuing in an orderly manner and not overtaking or breaking through the queue includes respecting the rights of others. Online queuing systems offer many benefits, including elimination of queues, increased efficiency in service delivery, and increased customer satisfaction. They can be applied to a wide range of industries, including healthcare, banking, retail and government services. In a health service agency such as a clinic, service for customer satisfaction is very important, so efforts are always made to improve service quality. An online queuing system is a digital system that allows users to enter a virtual queue, where they wait their turn to access services or receive assistance. The system provides users with a way to book time slots, secure their place in the queue, and receive real-time updates on the status of their positions. To implement an online queuing system requires investment in appropriate hardware and software, such as a cloud-based queue management system or mobile application. Overall, online queuing systems can help optimize service delivery, reduce waiting times, and improve the overall customer experience. The existence of a queuing system makes it easy for people to manage time efficiently. The increasing need for fast services requires that every public service, especially health clinics, have a queuing system. With the Online Queue Administration System to help queue administration problems.
Sosialisasi Sistem Informasi Penelitian dan Pengabdian LPPM UWHS Rozaq Isnaini Nugraha; Arif Fitra Setyawan
Jurnal Pengabdian kepada Masyarakat Indonesia (JPKMI) Vol. 5 No. 2 (2025): Agustus: Jurnal Pengabdian Kepada Masyarakat Indonesia (JPKMI)
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkmi.v5i2.7899

Abstract

The management of research and community service data in higher education institutions is crucial for achieving Key Performance Indicators (IKU) and supporting the Merdeka Belajar Kampus Merdeka (MBKM) policy. At Widya Husada University Semarang (UWHS), data recording and reporting processes for research and community service still face various challenges, including low efficiency, lack of accuracy, and limited system integration. To address these issues, a community service program was conducted through the socialization and implementation of a web-based Internal Research and Community Service Information System (BIMA) under the UWHS Research and Community Service Institute (LPPM). The method employed consists of five stages: socialization, training, technology implementation, mentoring and evaluation, and program sustainability. The results indicate that the developed system successfully enhances reporting efficiency, process transparency, and digital literacy among lecturers. Moreover, it improves lecturers’ ability to independently manage their research and community service proposals, especially in preparing for national research and service grant opportunities.
Co-Authors Amelia Devi Putri Ariyanto Ari Dina Permana Citra Rozaq Isnaini Nugraha