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All Journal Journal of Economic, Bussines and Accounting (COSTING) Jurnal Ilmiah Ekonomi dan Manajemen Indonesia
Aslichah Aslichah
Universitas Darul Ulum Jombang
Economics, Econometrics & Finance

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Analisis Efektivitas Program Corporate Social Responsibility (CSR) terhadap Loyalitas Pelanggan di Sektor Perbankan Aslichah Aslichah
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 4 (2024): Journal of Economic, Bussines and Accounting (COSTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i4.10544

Abstract

Artikel ini bertujuan untuk menganalisis efektivitas program Corporate Social Responsibility (CSR) dalam meningkatkan loyalitas pelanggan di sektor perbankan. Dengan menggunakan metode tinjauan literatur, artikel ini mengkaji berbagai penelitian sebelumnya yang berfokus pada hubungan antara implementasi CSR dan loyalitas pelanggan. Hasil tinjauan literatur menunjukkan bahwa program CSR yang dijalankan dengan baik dapat meningkatkan citra positif bank, memperkuat hubungan dengan pelanggan, dan pada akhirnya meningkatkan loyalitas pelanggan. Temuan ini memberikan wawasan penting bagi bank dalam merancang dan mengimplementasikan program CSR yang efektif untuk mempertahankan dan meningkatkan loyalitas pelanggan. Penelitian ini juga mengidentifikasi faktor-faktor kunci yang mempengaruhi keberhasilan program CSR di sektor perbankan serta implikasinya bagi praktik bisnis yang berkelanjutan.
Pengaruh Price Perception, Location, dan Product Quality Terhadap Repurchase Intention pada Konsumen Dapur Juice Jumbo Jombang Ismi Munawaroh; Henny Dwijayani; Aslichah Aslichah
Jurnal Ilmiah Ekonomi dan Manajemen Indonesia Vol. 2 No. 2 (2026): JULI-DESEMBER
Publisher : Indo Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63822/32pgqe15

Abstract

The competition in the juice beverage business in Jombang Regency is becoming increasingly tight, so Dapur Juice Jumbo Jombang needs to retain consumers to encourage repeat purchases. This study aims to analyze the influence of price perception, location, and product quality on the repurchase intention of Dapur Juice Jumbo Jombang consumers, both partially and simultaneously, as well as to identify the most dominant variable. The method used is quantitative, involving 80 respondents selected through a questionnaire. The sampling technique employs non-probability sampling with an accidental sampling method. Data analysis techniques use multiple linear regression with SPSS 25. The results show that the location variable does not have a significant effect on repurchase intention, while price perception and product quality have a significant effect, with price perception being the most dominant variable. Simultaneously, all three variables influence repurchase intention.Based on these results, Dapur Juice Jumbo Jombang needs to maintain prices that are in line with product quality and continue to improve product quality so that consumers are willing to make repeat purchases.
Co-Authors Henny Dwijayani Ismi Munawaroh