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All Journal Indonesian Journal on Medical Science (IJMS)
H Hartono
Sekolah Tinggi Ilmu Kesehatan Nasional
Chemical Engineering, Chemistry & Bioengineering Health Professions Medicine & Pharmacology Nursing Public Health

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Pengaruh Pengetahuan Pemberian Leaflet Tentang Cara Penggunaan Dan Penyimpanan Obat Tetes Mata Di Apotek Gawok Sukoharjo Anti Tirani Wahyuning Pertiwi; H Hartono
Indonesian Journal on Medical Science Vol 10 No 2 (2023): IJMS 2023
Publisher : Unit Penelitian dan Pengabdian Masyarakat Politeknik Kesehatan Bhakti Mulial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55181/ijms.v10i2.431

Abstract

Knowledge is the result of someone's sense of knowing that has occurred after someone has sensed a certain object. Sensing occurs through the five senses it has such as eyes, nose, ears which are based on knowledge. In this study also used leaflets to provide explanations. Leaflets are practical and easy to carry anywhere. Leaflets are designed with attractive colors and pictures that attract someone to read the information described in the leaflet. The purpose of this study was to increase patient knowledge about how to use and store eye drops at the Gawok Sukoharjo pharmacy. This study uses cross sectional analytic methods with a one group pre-test podt test design research technique. The results of this study on the pretest questionnaire were that the majority had good knowledge with a total of 75 respondents (60%) and the post-test results also the majority had good knowledge with a total of 114 respondents (91.2%), from the results of the pretest and posttest there was an increase in the level of knowledge due to the provision of leaflets as well as education on how to use and store eye drops.
Tingkat Kepuasan Konsumen Terhadap Pelayanan Kefarmasian di Apotek 128 Kartasura Aurella Novia Dewi Thalita Putri; H Hartono
Indonesian Journal on Medical Science Vol 10 No 2 (2023): IJMS 2023
Publisher : Unit Penelitian dan Pengabdian Masyarakat Politeknik Kesehatan Bhakti Mulial

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55181/ijms.v10i2.433

Abstract

Patient-oriented pharmaceutical services (Pharmaceutical care) always pay attention to and focus on patient satisfaction. Services that focus on patient satisfaction are services that provide performance that is able to meet patient expectations. Pharmacy 128 Kartasura found several customer complaints that were dissatisfied with the services provided. This has an impact on consumers switching to other pharmacies. The purpose of this study was to determine the level of consumer satisfaction with pharmaceutical services at the 128 Kartasura pharmacy. This research is a descriptive study with a sample 120 respondents.The level of consumer satisfaction is measured using GAP analysis with the Servqual method and  IPA (Importance Performance Analysis) method with Cartesian diagram analysis. The results showed that the level of satisfaction in the reliability dimension category (gap -0.32), the responsiveness dimension category (gap -0.16), the assurance dimension category (gap -0.14), the empathy dimension category (gap -0.21), tangible dimensions (physical evidence) category (gap -0.11). The conclusion of this study is the level of consumer satisfaction with pharmaceutical services at the 128 Kartasura Pharmacy in the quite satisfied category with a GAP value of -0.21. The 128 Kartasura Pharmacy needs to immediately make improvements to improve service to consumers, especially on the reliability aspect.
Co-Authors Anti Tirani Wahyuning Pertiwi Aurella Novia Dewi Thalita Putri